Monzo Joint Acc Switch Rejection

Monzo are telling me that they can’t switch a joint current account. Is this actually legal? I really can’t believe they should be able to get away with saying they can only switch sole accounts with the switching service. 

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  • boingy
    boingy Posts: 1,166
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    Are you trying to switch a joint account in to Monzo or out of Monzo?
  • jlfrs01
    jlfrs01 Posts: 279
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    This is Monzo's guidelines, looks like they won't allow a joint account switch to a current account, just a joint-joint:

    https://monzo.com/help/joint-accounts/joint-account-switch/
  • Zanderman
    Zanderman Posts: 4,619
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    jlfrs01 said:
    This is Monzo's guidelines, looks like they won't allow a joint account switch to a current account, just a joint-joint:

    https://monzo.com/help/joint-accounts/joint-account-switch/
    They use confusing terminology in that, omitting the word 'sole' or 'personal' entirely and making it sound as if joint accounts aren't current accounts. When they say:

    Current Accounts: You can switch your current account to a Monzo current account. However, it's not possible to switch an old joint account to a Monzo current account.

    Joint accounts: You can switch both current and joint accounts to a Monzo joint account.

    They should say: 

    Personal current Accounts: You can switch your sole current account to a Monzo current account. However, it's not possible to switch an old joint current account to a Monzo sole current account.

    Joint current accounts: You can switch both sole current and joint current accounts to a Monzo joint current account.

  • Switches have always been sole --> sole, sole --> joint, or joint --> joint, but never joint --> sole. I agree the wording used here is misleading. If you're trying to switch one of the allowed variations and they are saying no, then I'd be putting in a complaint.
  • Switches have always been sole --> sole, sole --> joint, or joint --> joint, but never joint --> sole. I agree the wording used here is misleading. If you're trying to switch one of the allowed variations and they are saying no, then I'd be putting in a complaint.
    The complaint should be that their wording is incorrect, rather than can't do joint->sole, otherwise you'll get a complete runaround without a satisfactory outcome. (For the record, you can't do joint to sole, as that would allow one account holder to wipe out the rights of the other joint holders - I would call that a "vector for fraud")
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