Gas smart meter enigma. Why is it not deducting my balance or seeing any usage?
I returned from a month-long holiday a few days ago and my smart meter is behaving strangely... Before I left, I had turned off my boiler (obviously) and had a Pay As You Go balance of a £100ish. No gas was used while I was away, so it was way more than sufficient.
When I returned, I had a balance of £80ish - 0kWh of usage, just the standing charge being cut every day. Great.
But I've been using gas heating/hot water for a few days now. Yet the usage is showing 0kWh every day and the balance is still in mid £70s (both on my in-home display and the actual gas meter).
I also spotted a message appearing on the display saying "Gas disablement suspended", but only briefly.
Any ideas what's going on? I was on hold with the energy company for almost an hour before I gave up this morning. What would happen if I don't hear from me about this soon enough?
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