Costa Parking Eye - Costa saying they can't cancel.

Coupon-mad

realdannys said:

Just had a message back from their customer service email address

"Thank you for your patience whilst we have been chasing this up for you. 

I am pleased to let you know that the parking ticket you received has been cancelled and you should not receive any further payment reminders. 

Thank you once again for contacting us and I hope we can welcome you back to Costa very soon."

I went to Parking Eyes website to check the number and the outstanding balance is £0, so I guess that's sorted.

Thought they would! Well done.

Plan A strikes again!

Marthalouise

Who do I email regarding this matter? I had a parking charge ticket through today. Stayed 2.25 hours. This must have been a recent change. No-one told me that I was to register my licence plate. Any tips would be great full. 

Coupon-mad

Marthalouise said:

Who do I email regarding this matter? I had a parking charge ticket through today. Stayed 2.25 hours. This must have been a recent change. No-one told me that I was to register my licence plate. Any tips would be great full. 

No tips needed that aren't already in the Newbies thread: see the bit about PLAN A.

Dexterdobree

I have had exactly the same two responses from Costas but in my case it was for returning in under two hours, my local Costa Introduced a 90 minute parking rule about two years ago and then unknown to me last September they introduced a no return in Two hour rule. I’ve got no idea why they have done this. It is not in a town centre location if it was I’m right but understand it but this particular store is out of town. There is plenty of free parking locally. They do seem to treat their customers with contempt here when you can prove that you are a genuine customer they are interested in cancelling the charge