OakNorth App. On Apple iOS

Digital_Payback
Digital_Payback Posts: 35
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edited 22 November 2023 at 6:16PM in Savings & investments
Until today the OakNorth App on my iPhone 13 Pro Max worked perfectly. 
I updated to the latest App version today on iOS 17.1.1 and can no longer log in. I get the response attached. I’ve been locked out by the app, then had the account unlocked and new password set. It still doesn’t work. 
But oddly I can log in on the website with the same updated login details. 

I’ve deleted the app and downloaded it again. Still no access. 
Anyone else found the same?
Digital Payback

The National Lottery : A tax on those who aren’t good at maths.

Comments

  • It done that to me before.I deleted the log in and password and cleared all windows and restarted the phone and was fine after that.
  • It done that to me before.I deleted the log in and password and cleared all windows and restarted the phone and was fine after that.
    Thank you for the reply. 
    I’ve deleted the app, deleted the user name and password, restarted the phone and again I can log in online, but NOT via the app. 

    I again get ‘ We're unable to identify you from
    the details you've entered.
    Please check and try again.
    If you've not set up your username and password for your account, you can do this by clicking register below. You just need your OakNorth Bank account number. ‘

    A real Pain!!!
    And it worked fine before yesterday’s update!
    Digital Payback

    The National Lottery : A tax on those who aren’t good at maths.
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