Beware EDF Gas billing

Mobtr

dogshome said:

Have Complaint Rules changed?

Both of the households have made a complaint, one by Email on 24th Nov, and the other by letter posted on 9th Nov.

It's a long time since I've been involved in a complaint, but in those days the supplier was duty bound to contact the customer with the registered Complaint number within 10 days, and the 8 week timeline to involve the Ombudsman ran from the date the complaint was registered'

To date, ( 9th December ), not a single communication in any form has been received by either of the two customers

Have you checked amount of payments taken from the bank account against number of payments credited to the account?