British Gas Evolve, Smart Meter stopped working.
Hi, My partner was with Evolve energy but has recently had her account moved to British Gas following the apparent demise of Evolve. Since the move her smart meter has stopped working, it keeps flashing "Waiting for current data" I went online to British Gas and after waiting from the 346 position in the queue I was told. “We have modified our system in such a way that if there are any major issues with the smart meter then our back-end team will automatically get to know and remotely solve the issue" I informed them that it has not worked for over a month and needed to know how much her new central heating system was costing to run. I was told to refer to her online account for daily usage at which I pointed out they were not getting daily usage meter readings hence she had been getting estimated bills. It’s like that old rime "there’s a hole in my bucket" I asked for a transcript of the chat as the conversation continued in the same evasive way for some time but I was logged out by them, luckily I had been taking screen shots of the conversation to refer back to. Has anyone else had similar problems?
- All Categories
- 340K Banking & Borrowing
- 249.1K Reduce Debt & Boost Income
- 448.2K Spending & Discounts
- 231.8K Work, Benefits & Business
- 602.9K Mortgages, Homes & Bills
- 171.6K Life & Family
- 245K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.8K Discuss & Feedback
- 15.1K Coronavirus Support Boards