Temu troubles, beware of returns

born_again

Meggy1 said:

Temu looks like a great shopping site with low prices. I got hooked. As a new customer I ordered 5 items and was very impressed with the site. Free returns and protection. Yay. Not too impressed with the quality though. When I needed to return 3 items I had to create a return request on each one and then figure how to join them into two return parcels due to bulk. This was complex but I got it right because the confirmation listed out two returns and sent me QR codes for Evri labels. Off they went. I was refunded. Last week they withdrew the refunds on 2 items by charging me again and debiting my card. I was mad so contacted customer service. They said they hadn't received the items. On my account it shows the return had been reviewed. When queried they said items not as expected. What? I only returned 3. If one was ok how could the other 2 be anything other than what I sent. So basically they have withdrawn a refund and now I have paid for those items again. Where they are is a mystery. My thoughts are that if people in the warehouse are verifying and reviewing returns the mistake (or maybe the theft) is right there. I now don't trust them after being so impressed initially. The row goes on as they have asked me to wait 48 hours. Perhaps that was to get rid of me.

Quoted for posterity 

Chargebacks will make no difference as to where company is based.

Would be nice to know where OP actually returned items to, UK or China?

In reality, as we have seen before. Each item needs sending back in it's own package. May cost more, but at least each has it's own tracking.

So is it the 2 items in the one package that are being re debited? Could they have been damaged in the post?

boobyd

My daughter used them against all advice.
What she received as a Childs 6 year age top was more akin to  boob Tube made from similar product you used to get from Brentford nylon bedding(yep old enough)
Told her not to bother to send back just binit.
The major issue was the constant email/notifications .

Pollycat

pinkshoes said:

This would be the company under investigation for probably use of forced child labour...

Why do people support these companies?!? It would be impossible to manufacture at those prices without using slave labour.

They're a Chinese company so no UK consumer rights. You bought cheap tat, you got sent cheap tat.

and the same company that is (allegedly) selling illegal weapons and age-restricted items without checks...

Children able to buy illegal weapons on Temu app, Which? says | ITV News