Returning a personalised item.

lisyloo

Jenni_D said:

The above is correct, BUT ...the OP needs to confirm that the seller is a UK company, registered in the UK, otherwise UK consumer rights may be simply hot air and the company may not give a flying fig. ( @lisyloo touched on this earlier )

Please advise method of payment, costs of item and location of company.
if it’s outside the uk returns may be expensive and rights impossible to enforce, but there may be protection from eBay, PayPal, debit or credit cards hence the questions.

Meggsy6

It is a UK company, I paid £39 by credit card.

lisyloo

Meggsy6 said:

It is a UK company, I paid £39 by credit card.

Then you should be fine as long as you haven’t delayed and are out of time.
take pictures with a tape measure, take a screenshot of the size guide and say it’s not as described.

isn't visa, MasterCard or. Amex? They are a bit different.
did you pay direct by credit card or via PayPal?

photome

Meggsy6 said:

It is a UK company, I paid £39 by credit card.

Is it def a UK company or just a company using a co.uk web address?

Who is the company

born_again

Meggsy6 said:

It is a UK company, I paid £39 by credit card.

Please give us the website 🙋