This is an important warning to anybody operating a NextPay account to make online purchases and for anyone who regularly makes a purchase with them each month.

It isn't made necessarily clear at any point other than deep in the terms & conditions, but if you purchase something for that month, and then return it within the same month, it will not count towards the minimum payment. That means, even if you only purchase one item and return it, they still expect you apparently to make the £5 payment and place the account into credit. 

I was a victim of this a few months ago and they have placed a missed payment marker (even though I paid the £5 a day later and explained) on my credit files, which has resulted in my credit rating dropping. It hasn't had too much impact on me but anyone with a sensitive credit rating could be hugely affected.

I've also been made aware that Next does not have an official complaints procedure for their finance products, great!


  • It's not uncommon for refunds not to count as a payment.

    Don't worry about your credit rating dropping as no one will ever know.  And a single missed payment isn't a problem on its own.

  • I'm intrigued to know what a 'sensitive credit rating' is!
    Save £12k in 2023 challenge #32
    Saved Total = £12,000 / £12,000
    Save £5k in 2024 challenge #32
    Saved Total = £1,184.85 / £5,000

    Secured/Unsecured loans x 0
    Credit Cards x 6 (total limit £24,250)
    Creation FS Retail Account x 1
    0% Overdraft x 1 (£250)
    Mortgage x £140,250
    Debt = £1,014 (0%APR due 22nd July 2024)

    Charity fundraising goal for 2024 = £1,000 for animal rehoming / dog fostering etc
  • penners324
    penners324 Posts: 2,603
    First Anniversary First Post Name Dropper
    Next will have a complaints procedure, they have to by law
Meet your Ambassadors


  • All Categories
  • 341.9K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 234K Work, Benefits & Business
  • 606.2K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards