Chaps payment from Nationwide

Jackboy29
Jackboy29 Posts: 44
First Anniversary Combo Breaker
Forumite
edited 17 November 2023 at 7:28PM in Budgeting & bank accounts
We have a Nationwide FlexAccount and want to use the money in this account to pay off our NatWest mortgage when our fixed rate comes to an end. We went into Nationwide to check what we would need to make the payment and they said you can’t make a chaps payment from a building society to pay off a mortgage. This sounds like it cannot be true. Can anybody confirm whether this is actually a thing? Thanks 

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