Moving from Shell to Octopus. Does credit get passed over?

dllive
dllive Posts: 1,314 Forumite
Part of the Furniture 500 Posts Name Dropper I've been Money Tipped!
Hi

Ive just initiated the move from Shell to Octopus. 

I seem to have built up a lot fo credit in my Shell account. What happens to this? Does it get refunded to my bank account, or perhaps it gets passed over into my new Octopus account?

Thanks


Comments

  • KxMx
    KxMx Posts: 11,016 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Credit balances don't get passed over to the new supplier, Shell will arrange a refund to you.
  • fatbelly
    fatbelly Posts: 22,691 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Cashback Cashier
    I thought mine did when i was moved from Bulb to Octopus
  • Gerry1
    Gerry1 Posts: 10,849 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 17 November 2023 at 1:26PM
    fatbelly said:
    I thought mine did when i was moved from Bulb to Octopus
    That's slightly different, Octopus effectively took over Bulb whereas Shell are leaving the market.
  • calleyw
    calleyw Posts: 9,896 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    They will refund you.  I moved over last month.  had to wait for the final bill then a few days after I got the refund and then manually paid it on to octopus
    Hope for everything and expect nothing!!!

    Good enough is almost always good enough -Prof Barry Schwartz

    If it scares you, it might be a good thing to try -Seth Godin
  • gt94sss2
    gt94sss2 Posts: 6,013 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Gerry1 said:
    fatbelly said:
    I thought mine did when i was moved from Bulb to Octopus
    That's slightly different, Octopus effectively took over Bulb whereas Shell are leaving the market.
    If/when Octopus take over Shell then any balance will transfer over.

    If someone like @dllive initiates the switch themselves, then Shell will need to refund any balance
  • dllive said:
    Hi

    Ive just initiated the move from Shell to Octopus. 

    I seem to have built up a lot fo credit in my Shell account. What happens to this? Does it get refunded to my bank account, or perhaps it gets passed over into my new Octopus account?

    Thanks


    Have you seen this thread highlighting that Shell recalculated final bills incorrectly since Oct 1st? https://forums.moneysavingexpert.com/discussion/6489065/shell-energy-final-bill-overcharge-warning#latest
  • Saver1456 said:
    dllive said:
    Hi

    Ive just initiated the move from Shell to Octopus. 

    I seem to have built up a lot fo credit in my Shell account. What happens to this? Does it get refunded to my bank account, or perhaps it gets passed over into my new Octopus account?

    Thanks


    Have you seen this thread highlighting that Shell recalculated final bills incorrectly since Oct 1st? https://forums.moneysavingexpert.com/discussion/6489065/shell-energy-final-bill-overcharge-warning#latest
    Yes alright, you don't have to spam every related thread with that link.  Posters will no doubt find it if they need to.
  • Matt17
    Matt17 Posts: 164 Forumite
    Part of the Furniture 100 Posts Name Dropper
    calleyw said:
    They will refund you.  I moved over last month.  had to wait for the final bill then a few days after I got the refund and then manually paid it on to octopus
    How long did it take for Shell to issue you with their final bill? 
  • I got my final Shell bill 7 days after leaving. 
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