Ongoing battle with loss adjusters over subsidence claim

Bluntington88

You’re right about the complexity of explaining the details of a long battle. Anyone  who hasn’t suffered the exhausting experience of dealing with an Insurance Company determined to escape responsibility for full and proper restitution of a property is unlikely to understand the delaying avoidance they apply to a Claim. 
I do hope you arrive at solution that gives some recognition of the issues you have battled with for so long 

Marley16

Bluntington88:  So sorry not to have go back in touch when you needed help.  I don't find MSE website easy to navigate.    I just hope you have more luck than I did with FOS; I found them unprofessional and from an office in say London, they cannot possible make a genuine decision based on paperwork alone without face-to-face meetings of explanation and questioning to get to know the truth, the whole truth and nothing but the truth!  My claim has always been paid by Insurer via Loss Adjusters.  It wasn't a "settlement-case".  Is now into Phase 6 and I've been going through the 6th round of investigations and believe they are trying to wriggle out of underpinning the left and rear part of house - only short stretch of underpinning done to rear right [despite recommendation not to underpin just one part as that then causes more issues!].  Its now 24 yours since I registered my concerns in spring of 2001 with NUD/AVIVA and yet their website says to the question how long do subsidence claims take to resolve:  Can take from 9 months to 2 years except if complex!  Mine was never complex, they just played a game and it became complex due to their own making.   Sorry to be so negative; this has ruined my life and my health.

Annemos:  Thanks for your understanding.  But really this is a huge topic and so I wish Martin Lewis would take it on for us as it's "almost" another "Sub-postmaster Scandal" waiting to become a documentary by ITV.  Important Note:  I said "almost", because nothing can be so ghastly as what those poor sub-postmasters have been through]

Marley16

I wish we could form a "SUBSIDENCE BATTLE GROUP".  Is there anyone out there who can become our "Mr Bates" please?  

We need help desperately and I am sure there are hundreds/thousands who have been or are being poorly treated and affected by what I can only described as collaboration between Insurers and their chosen Loss Adjusters; paid by Insurer to fend off as many claims as possible.  I was once told they hope we will give up, move house or pop-off!

Bluntington88

It is certainly the case that big business almost always seem to triumph despite so-called routes for consumers to register complaints and get resolution. The biggest help I had was from a civil engineer’s report done twice over 5 years which should have been persuasive. Unfortunately, marital proceedings up-ended my attempt to get a proper job done. 
It is draining and disillusioning process dealing with Insurers and I have full sympathy with your insurance tribulations.