Tandem Fixed Saver Linked Account - view in app?

Rexxx
Rexxx Posts: 71
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edited 16 November 2023 at 4:41PM in Savings & investments
Hi there,

Where do you view the current account linked to your fixed interest saver in app?

I am aware this is not the same as the accounts linked to the Instant Access. I have 3 fixed savers, one I changed the details to my new bank and the others were deposited into using this account - but it would be good to view this in app, am I missing something? The agents must be able to see it.

It doesn't show on the i icon, or on the certificates of deposit to my knowledge.

If I am right and this isn't shown, what would be the best way to impart feedback, does anyone else agree that this is an oversight?

Comments

  • Click on the fixed account, then top left little head shot.
    Connected account.
    Shows the bank.
  • Rexxx
    Rexxx Posts: 71
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    When I click on a fixed saver all I can see is the icon on the right hand side that brings up the fixed account details, or an X on the left to close it down?
  • Rexxx
    Rexxx Posts: 71
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    edited 16 November 2023 at 10:44PM
    Do you mean the connected account part under your account & settings? That’s shows all my linked accounts to do with the instant saver too, not the one linked to the fixed savers specifically 
  • Rexxx said:
    When I click on a fixed saver all I can see is the icon on the right hand side that brings up the fixed account details, or an X on the left to close it down?


    Then it shows my bank, Name only ie Halifax. No account numbers.
  • Rexxx
    Rexxx Posts: 71
    First Anniversary Name Dropper First Post
    Forumite
    Rexxx said:
    When I click on a fixed saver all I can see is the icon on the right hand side that brings up the fixed account details, or an X on the left to close it down?


    Then it shows my bank, Name only ie Halifax. No account numbers.
    Sure yeah. I see that too but it has more than one account, as I have more than one linked to my instant saver. I want to see the details linked specifically to each Fixed saver (as I have used different accounts to fund them in the past). It’s a shame they don’t differentiate between the accounts.

    This caused an issue once when I removed an account linked by open banking, but Tandem still held the old details for a fixed saver as they link the one you used to fund the account specifically. Indeed at that point I had one account “connected” but the one linked to the fixed saver wasn’t actually on the list! I was lucky to ask a second time and find out, as the was no way of seeing this in the app.

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