Currys repair and warranties

Hi all.

I purchased a Kenwood cooker back in the of July 2022. The main cooker failed at the begining of July 2023. I phoned and reported the fault and an an engineer was setup for a visit and repair of the fault; which after parts orderd he did.

Now, the same fault returned a couple of weeks back. I called to report the fault and said it was the same as previous, but was stopped and told it was no longer in warranty, therefor I would need to pay for repair.
I tried to explain that it was the same fault, so the orginal fault that was reported back in july should still come under warranty!
I was told that repairs only come with a 28 day warranty!!!

What is my best way forward here, I can't except that a brand new cooker should not last longer that 15 months!

Thanks


Comments

  • Warranties are in addition to your consumer rights and so can be as long and comprehensive or short and limited as the merchant/manufacturer wants. 

    When you reported the first issue, was that to Currys as the retailer or Kenwood as the "manufacturer"? Appreciate Kenwood is a Currys brand and the actual manufacturer of cookers isn't either.

    Depending on the above you either report it as a first time issue under the Consumer Rights Act to Currys or, if they dealt with the first repair, then you could report it as a second time issue and exercise your right to reject the goods for a refund.

    As you are over 6 months of ownership Currys can ask you to prove the fault (engineers report) and if they do refund then they can reduce settlement to reflect the use received to date.  
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