EDF Bill Delay?

JayMNa
JayMNa Posts: 20
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The new format EDF website, in October the bill was generated for the 12th, this month in November the website shows I have been charged on the 12th too, so a monthly billing period. 

Do they now generate a bill for each month, and if they do, is a 4-day delay normal?

IIRC there was an email about the new system that they email the bills from now on as an attachement, which they did in October. I would prefer a monthly bill.

Cheers

Comments

  • dunstonh
    dunstonh Posts: 115,739
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    edited 16 November 2023 at 3:26PM
    Was the bill generated on the 12th or was the meter reading date the 12th?
    I have found that under Kraken, the monthly date is about 4 days after the meter read.  i.e. in my case 22nd is the meter read and 26th was the receipt date.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • I've been billed my electric but not my gas for my first post-migration to Kraken. 
  • Scot_39
    Scot_39 Posts: 1,690
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    Do you mean reading, usage statement or actual payment dates ?

    4 days delay on what - if from reading to say variable monthly DD - not sure thats a big issue (it must take time to amend and banks to process) ?

    My monthly statement with EOn Next (iirc also Krakken back end - but sadly not same front end customer detail as others) is now issued with the bill date matching the smart meter reading taken overnight - so guessing previous day index reading - around the end of first week (7th ?) in my case.
    But that's now out of sync with my actual payment date - around the end of month (2xth) - which didn't change from when on an upto 6m paper bill issue cycle but annualised monthly DD payment with EOn.
    So my credit balance swings fortnightly (dd credit, usage debit - weeks apart)

    But from few posts here iirc some firms are now moving towards monthly payments from e.g. old 3m standard credit etc billing cycles as change systems - so many are likely to be seeing changes.

  • JayMNa
    JayMNa Posts: 20
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    So for gas I see this:

    We debited your account £100.38, For 1338 kWh of Gas used between 13 Oct 2023 and 12 Nov 2023, Balance £29.37 in credit

    ----so will I receive a bill for this?

  • PeterGr
    PeterGr Posts: 262
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    These balance statements appeared in the Payment History tab for Gas and Electricity consumption, and then 11 days later I have just had a pdf Bill sent as an attachment to an email, and also as a link under the My Bills tab.  For me this went back to my last Bill at the end of May 2023.  My payment date is in another 9 days.
  • Scot_39
    Scot_39 Posts: 1,690
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    JayMNa said:
    So for gas I see this:

    We debited your account £100.38, For 1338 kWh of Gas used between 13 Oct 2023 and 12 Nov 2023, Balance £29.37 in credit

    ----so will I receive a bill for this?

    Your in credit at that point - wouldnt that mean no bill to pay if paying variable DD or standard credit.

    And if annualised DD the payment won't reflect just one month's credit / debit cycle.

  • JayMNa
    JayMNa Posts: 20
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    The statement arrived this morning so they have a considerable delay generating it.
  • Mobtr
    Mobtr Posts: 613
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    If your account has just recently migrated to the new system, the first bill tends to take a while to go out, up to 10 days, but after that should be produced within 24 hours of receiving a reading. 
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