monzo have ruined my credit score and won't help they just ignore me even the ceo does

MrFrugalFever

You will simply need to follow their official complaints procedure and if, upon their final correspondence with you (they have to state it is their final decision/correspondence), they fail to resolve your issue in your opinion, you have the right to pursue via the Financial Ombudsman Service. Beware, this process can take several months. Monzo will have 8 weeks to review and respond to your complaint and the ombudsman can take up to 6 months or more.

Hoenir

Barkin said:

Jleeuk said:

Thank you all for todays lesson, it will slowly sink in to my brain just like my credit score is slowly sinking....

My score plummeted too, when I settled my mortgage early and suddenly had heaps more money sloshing around every month... 

Simply a sudden change to your circumstances. Externally no one knows why the mortgage balance suddenly disappeared. Soon enough your credit score will rebuild.  

Barkin

Hoenir said:

Barkin said:

Jleeuk said:

Thank you all for todays lesson, it will slowly sink in to my brain just like my credit score is slowly sinking....

My score plummeted too, when I settled my mortgage early and suddenly had heaps more money sloshing around every month... 

Simply a sudden change to your circumstances. Externally no one knows why the mortgage balance suddenly disappeared. Soon enough your credit score will rebuild.  

I know. That was exactly the point I was trying to make. 

I check my reports from time to time, but only to see if there may be anything nefarious going on. 

Otherwise, I really don't give a monkey's about my score.