British Gas Payment Problem

debitcardmayhem

Marksfish said:

Billing is diabolical. I have my first bill after insisting on it, but unable to download it online or receive it by post. The executive office finally sent a "screenshot" copy which showed a £140 overcharge on my old meters. I think their calculator is wrong as I can't even see how they came to that amount!! New smart meters in for the EV tariff, now they are mis- reading. My meter readings now are twice what they were previously, I think the installer has put my solar PV in so they register as import and not export on the meter. Neither Gas nor electric appear to be registered at the DCC according to the DCC checker, but BG say they are receiving readings. Hugo think they have registered them only on their system and not the DCC, which is against smart metering rules.

It's s shambles. I am going to leave, but not sure how it will affect my ombudsman case if I leave before it is sorted.

Have you applied for new MPAN for your export? That is not normally the installer’s responsibility but yours. 

Marksfish

I am exporting on the old FIT system and have a separate generation meter for deemed export, not sure why anything would change? (sorry for thread hijack)