Eon Next backbilling

Tootiefrooty

Hi there, I was wondering if anyone here had experience of a similar situation and could offer advice.

 I had an electricity and gas account with Sainsbury’s, which was then taken over by eon next. When moving home in Jan 2022, I submitted my final readings and paid the resulting bill. In September 2022 I was emailed by them, stating that the bill had been recalculated, and they were refunding me around £200. In October of this year they contacted me again saying that I have been rebilled, and I now owe them around £150. The readings that I gave were accurate, and have not changed on my account, so this has been due to a miscalculation. I have since had a few phone calls and emails back and forward, where they have just stated that they’ve sent it back to the billing department and the debt still stands. It’s now just come back from the complaints department, saying that they’ve reviewed it and I still owe the money and they’d like to regard the issue as solved.

In every interaction I’ve had with them, I’ve asked why the back billing limits don’t apply in this situation, as it’s due to miscalculations on their end, that are based on energy used just under two years ago. They just keep repeating that it’s been recalculated, and won’t address why this case isn’t covered by back billing rules. It’s been frustrating to not get any relevant answers, and it’s frankly worrying to think they can just keep recalculating bills for as long as they like, and not have a line drawn under it. 

MeteredOut

Were you refunded the £200? Have the provided a statement showing how the £150 is calculated and how much of that was in the last 12 months? Did the £150 include the £200 refunded, so the true state of your account at closure was that you were £50 in credit?

At a minimum, you should have a statement showing how the figures are calculated.

QrizB

It's previously been stated that the backbilling rules don't apply where they've previously given you a refund in error.

Check the new bill and the old one. If the new bill seems to be correct, you'll have to pay it.