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Bionic contract issue with our small business supply - right to cancel?
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The exact same also happened to me, tied into 12 month contract with BG @ triple price I was paying & 30% more expensive than other offerings available at that time.
I progressed case with Ombudsman, I accept my error for not reading small print so not an issue over contract itself. Bionic said they had emailed me, I asked for copies, they did not provide, the Ombudsman confirmed they were satisfied these emails were sent.
The nature of my compliant was that the terms of the Bionic service was to provide the best possible tariff available, this was not the case, the Ombudsman said they didn't have access to historical rates which i found to be strange, I found these & provided to them but outcome of my complaint was not upheld as I signed up to service & was legally binding. I am in process of switching again, obviously not with Bionic or a company that ties in to further renewals. I calculate I've overpaid by approx £7k over last 12 months, if anyone finds a way to claim for miss sold energy i could perhaps progress please let me know.0
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