Safe style windows

Keith.macfarlane01

Hi I have recently had my windows and doors replaced by safe style on a buy now pay later credit agreement with Novuna. I have just noticed safe style have gone into administration where does that leave me? I have put in a compensation claim for the poor workmanship and several items are still outstanding which I am guessing will not be answered or resolved. Where does that leave me with the credit agreement obviously I don’t want to pay for items which haven’t been fitted correctly or missing bits. Does anyone know where I stand?

screech_78

Well, you still need to pay off the agreement as cancelling that puts you in a whole world of difficulty. Novuna paid the supplier in full so you owe them. 

The issues you’re having are completely separate. Unlikely you’ll have any comeback against the liquidated company but if the finance agreement is FCA regulated, you should have section 75 protection which makes Novuna jointly liable. 

born_again

https://www.installsure.co.uk/news-events/2023/10/31/safestyle-faq

https://www.fensa.org.uk/FENSA-Safestyle-FAQs-for-homeowners

https://www.safestyle-windows.co.uk/scripts/admin.html

MrMorc

Hi similar question, i had safestyle fit a door (badly) and was ongoing discussion to get it rectified we paid part cash part finance but as the work wasnt completed to a satisfactory standard the loan hasnt gone live yet and the finance company havent paid out yet, any advice on options?!

The finance company are saying if i agree to let the loan go live they will rectify the problem afterwards under section 75 but im reluctant to agree to it going live without the work being completed properly.

As the loan isnt live yet and the finance company havent paid out anything im wondering if i can cancel it and just pay out of my own pocket to have the work rectified?

Venicevinnie76

Keith.macfarlane01 said:

Hi I have recently had my windows and doors replaced by safe style on a buy now pay later credit agreement with Novuna. I have just noticed safe style have gone into administration where does that leave me? I have put in a compensation claim for the poor workmanship and several items are still outstanding which I am guessing will not be answered or resolved. Where does that leave me with the credit agreement obviously I don’t want to pay for items which haven’t been fitted correctly or missing bits. Does anyone know where I stand?

Hi, just wondering if you had an update on this? I have a similar issue but my finance is with Omni Capital. Did you sign a satisfaction form after the works were completed? Safestyle would then forward this to the finance company to authorise release of funds. 

AccAcc

Keith.macfarlane01 said:

Hi I have recently had my windows and doors replaced by safe style on a buy now pay later credit agreement with Novuna. I have just noticed safe style have gone into administration where does that leave me? I have put in a compensation claim for the poor workmanship and several items are still outstanding which I am guessing will not be answered or resolved. Where does that leave me with the credit agreement obviously I don’t want to pay for items which haven’t been fitted correctly or missing bits. Does anyone know where I stand?

We are in the same position. We have had our windows and doors for a little over a year; they have been out to "fix" things about 8 or 9 times. Luckily, we were on a 0% BNPL agreement with Novuna and, whilst you do need to keep up the payments in the meantime, the fact that it is with a Credit agency gives you a kind of double indemnity. It becomes their responsibility to sort out. We had someone come out from one of the companies drafted in to sort out Safestyle's mess and he said that, basically, it all needed replacing as the windows were so poor. We are waiting to hear what will happen but know something will.

Please contact Novuna as soon as you can. Hopefully, your credit agreement is still in place, as I doubt the impact would be the same had it ended.

Don't give up.

AccAcc

screech_78 said:

Well, you still need to pay off the agreement as cancelling that puts you in a whole world of difficulty. Novuna paid the supplier in full so you owe them. 

The issues you’re having are completely separate. Unlikely you’ll have any comeback against the liquidated company but if the finance agreement is FCA regulated, you should have section 75 protection which makes Novuna jointly liable. 

Not strictly true that the agreement must be made in full first. Contact must be made with Novuna and they will sort it. You may get all of your paid money back, they will let you know. You must keep up with the payments in the meantime though