Problem turning off laptop

I have had my HP laptop for 2 years without any problems however, this morning browsing away when I came to shut down I was unable to do so the start where I click on to shut down which gives me the option to shut down restart etc nothing showing, also unable to type in the search bar, so to shut down I turn off with the power switch but would like to get back to where it was appreciate any reply. 
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  • facade
    facade Posts: 6,907
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    edited 14 November 2023 at 1:12PM
    It will probably be ok next time you use it.
    My PC did that on Sunday, never done it before, and it is fine now. Probably one of the "updates" that microsoft keep pushing out did something to explorer.

    If it happens again, you can try

    • Ctrl+Alt+Delete - a blue screen appears and you can mouse to the "power off" icon on the lower right
    • Windows Key+x then u then u - will shut it down without a mouse
    • Alt+F4 - will close the active window, keep doing it until you get a power off option screen.


    You could Ctrl+Shift+Esc into task manager and kill all Windows explorer processes, then  File > "Run New Task" and type explorer and press Enter to try and make it start working again, but a simple restart  (Windows Key+x then u then r) is better.



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  • Mr.Generous
    Mr.Generous Posts: 3,279
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    edited 14 November 2023 at 1:17PM
    There is a windows troubleshooter for power switch problems. Go to settings, type "power" in the search box, in the results at the bottom of the list there is usually an option saying "show all results" - click that, and select the power troubleshooter. It opens in its own window.

    Worth a try. Sorry just ran it myself, it looks like its more about power management than power switch, although that might be the only issues it identified with my laptop - I set screen timeout and switch off times higher that MS would like!!
  • twopenny
    twopenny Posts: 5,322
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    Hitting the 4 square window key should help.
    But just closing with the button or unplugging should work.
    It will start up again with a great fuss and hullabaloo about not being shut dow properly and resuming then should open up where you left off.

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  • TELLIT01
    TELLIT01 Posts: 16,256
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    Just unplugging a laptop won't achieve anything, at least not for several hours.
  • victor2
    victor2 Posts: 7,514
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    TELLIT01 said:
    Just unplugging a laptop won't achieve anything, at least not for several hours.

    ..unless you also remove the battery.
    Long press on the power switch usually kills things though. :)

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  • GDB2222
    GDB2222 Posts: 24,341
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    Most PCs will power off if you hold the power button down for about five seconds. 
    No reliance should be placed on the above! Absolutely none, do you hear?
  • Lorian
    Lorian Posts: 5,687
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    If it's running Windows 10 Is windows patched up to date is sounds similar to an issue on some systems that was fixed.in monthly patching some time ago, may may e.
  • wongataa
    wongataa Posts: 2,599
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    GDB2222 said:
    Most PCs will power off if you hold the power button down for about five seconds. 

    A single press of the power button will invoke the Windows shutdown process just like if you click on shutdown command the usual way.  If you hold down the power button for a few seconds it will force the computer to shutdown immediately without performing the usual Windows shutdown procedure.
  • victor2
    victor2 Posts: 7,514
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    wongataa said:
    GDB2222 said:
    Most PCs will power off if you hold the power button down for about five seconds. 

    A single press of the power button will invoke the Windows shutdown process just like if you click on shutdown command the usual way.  If you hold down the power button for a few seconds it will force the computer to shutdown immediately without performing the usual Windows shutdown procedure.
    Only if that's what the power options are set to do. My computer hibernates when I tap the power button.

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