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HBOS Current Account changes-Important!
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gt-cri
Posts: 5 Forumite
Hello Everyone
I have received a lovely letter from a Paul Marriot-Clarke, Head of Banking at the Bank of Scotland (HBOS), informing me my (High Interest) current account, paying 6.17%, is to change on Jan 01st 2008, to a (Low Interest) account, paying 0.10% gross!:eek:
This is not because of anything I've done (or not done); it is "to improve and extend our range of current accounts to suit customers' needs more closely." etc. etc.
Upon calling their "customer-care" team, I was informed that the reason for the changes were because "our customers have told us we have too many accounts." Hold-on, Mr Clarke wrote "improve and extend", not "reduce, 'cos there are too many". The poor "customer-care operator" just didn't get it- changing my account and offering me a choice of two, did not get-rid of any accounts-it creates one additional account-or, is it just me?
My choices (apart from the obvious)were:
Or is it just me again?
So, Money-savers, be warned; should you be a Bank of Scotland, or HBOS customer, ignore this letter at your peril (which, of course is exactly what Mr. Clarke & co. want you to do, as they will pronounce you safely "in the keep-net", to steal someone else's slogan!
The aforesaid customer-care numpty did assist me in one way; she gave me the address of Head-Office and department, to complain to and more importantly, the motivation to finally "Ditch and Switch"!
The letting-off steam did wonders for my blood-pressure, too!
I have received a lovely letter from a Paul Marriot-Clarke, Head of Banking at the Bank of Scotland (HBOS), informing me my (High Interest) current account, paying 6.17%, is to change on Jan 01st 2008, to a (Low Interest) account, paying 0.10% gross!:eek:
This is not because of anything I've done (or not done); it is "to improve and extend our range of current accounts to suit customers' needs more closely." etc. etc.
Upon calling their "customer-care" team, I was informed that the reason for the changes were because "our customers have told us we have too many accounts." Hold-on, Mr Clarke wrote "improve and extend", not "reduce, 'cos there are too many". The poor "customer-care operator" just didn't get it- changing my account and offering me a choice of two, did not get-rid of any accounts-it creates one additional account-or, is it just me?
My choices (apart from the obvious)were:
- Switch to a "High Interest" account. IE the one I already have! :mad:
- Switch to a "Rewards Current Account", which you pay £10.00 a month for, in order to receive RAC break-down, mobile-phone insurance, travel-insurance, blah, blah.etc.:rolleyes:
Or is it just me again?
So, Money-savers, be warned; should you be a Bank of Scotland, or HBOS customer, ignore this letter at your peril (which, of course is exactly what Mr. Clarke & co. want you to do, as they will pronounce you safely "in the keep-net", to steal someone else's slogan!
The aforesaid customer-care numpty did assist me in one way; she gave me the address of Head-Office and department, to complain to and more importantly, the motivation to finally "Ditch and Switch"!
The letting-off steam did wonders for my blood-pressure, too!
Work to live, don't live to work!
0
Comments
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The changes that are being made affect the standard Current Account, which at the moment has an interest rate of 1.51% if you pay in £1000 a Month.
You wouldn't be advised to switch to a High Interest account if you already had one, unless maybe you were paying in less than £1000 a Month 0
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