Ombudsman ruled in my favour against EE - I think awarded compensation is too low

sheramber

 Is this an acceptable amount given the circumstances?

How much do you want?

ArbitraryRandom

I admit, I responded based on the assumption the ombudsman referenced was the communications ombudsman or CISAS (both of which use a similar scale to decide awards):





https://www.cedr.com/wp-content/uploads/2021/10/CISAS-Guide-to-compensation-for-inconvenience-and-distress-Oct21.pdf

eskbanker

ArbitraryRandom said:

I admit, I responded based on the assumption the ombudsman referenced was the communications ombudsman or CISAS (both of which use a similar scale to decide awards)

Seems reasonable - it is the communications ombudsman who'll have taken this on, rather than FOS (who'll only deal with EE on device financing):

https://ee.co.uk/content/dam/ee-help/Help-PDFs/ee-complaints-code-of-practice-january-2022.pdf

Aylesbury_Duck

How much are you after?