We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Ombudsman ruled in my favour against EE - I think awarded compensation is too low
Comments
-
Is this an acceptable amount given the circumstances?
How much do you want?0 -
I admit, I responded based on the assumption the ombudsman referenced was the communications ombudsman or CISAS (both of which use a similar scale to decide awards):
https://www.cedr.com/wp-content/uploads/2021/10/CISAS-Guide-to-compensation-for-inconvenience-and-distress-Oct21.pdf
I'm not an early bird or a night owl; I’m some form of permanently exhausted pigeon.0 -
Seems reasonable - it is the communications ombudsman who'll have taken this on, rather than FOS (who'll only deal with EE on device financing):ArbitraryRandom said:I admit, I responded based on the assumption the ombudsman referenced was the communications ombudsman or CISAS (both of which use a similar scale to decide awards)
https://ee.co.uk/content/dam/ee-help/Help-PDFs/ee-complaints-code-of-practice-january-2022.pdf
1 -
How much are you after?0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.2K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards