UKPC - Retail park overstay

KeithP

Maybe split this sentence into two...
However this resulted in a technical allegation of 'overstay' of some minutes over the fixed policy of allowed parking time, and as the registered keeper of the vehicle, have since received a parking charge from UK Parking Control Ltd (UKPC).

So that it becomes...
However this resulted in a technical allegation of 'overstay' of some minutes over the fixed policy of allowed parking time. As the registered keeper of the vehicle, I have since received a Parking Charge Notice from UK Parking Control Ltd (UKPC).

Just an idea.  

Le_Kirk

On 29th October 2023, the driver and disabled passenger (with valid blue badge, please see copy attached to this email) were parked on the site, patronised several of the businesses on this site. However this resulted in a technical allegation of 'overstay' of some minutes over the fixed policy of allowed parking time, and as the registered keeper of the vehicle, I have since received a parking charge from UK Parking Control Ltd (UKPC).

Small change for you above.
ETA, just seen that @KeithP has made a similar suggestion before me but I was otherwise engaged yesterday evening!

AuthenticAMD

Thank you all for your help. If the below is all good I'll get it sent off to ESH.

Dear sirs,

I'm writing to you as Edgerley Simpson Howe are the agents for Taunton Retail Park, TA1 2LR.

On 29th October 2023, the driver and disabled passenger (with valid blue badge, please see copy attached to this email) were parked on the site, patronised several of the businesses on this site.

However this resulted in a technical allegation of 'overstay' of some minutes over the fixed policy of allowed parking time. As the registered keeper of the vehicle, I have since received a Parking Charge Notice from UK Parking Control Ltd (UKPC).

Under the Equality Act 2010, parking operators, landowners, and their agents, must allow a 'reasonable adjustment' of time, to accommodate those with disabilities as per their legal right.
UKPC, as well as the landowner, BP Investment Management Ltd, and yourselves as their agents, are jointly and severally liable for the indirect discrimination caused by UKPC.

I ask for your cooperation on getting UKPC to cancel this discriminatory parking charge. For reference the Parking Charge Reference Number is XXXXXXXX.

Regards,
AuthenticAMD

Coupon-mad

Very good.

Let's see what they come back with.

AuthenticAMD

Email sent.

In the meantime I've today received a "Final reminder" letter titled "Notice to keeper". Shall I scan and upload this?

I've not yet appealed using the template response, should I do so or has it gone past that point now?

Coupon-mad

AuthenticAMD said:

Here is the letter sent, and the sign displayed at the car park.

 You can appeal by day 28, as the PCN already tells you. Use the same robust stuff you said to ESH.

We don't need to see the Reminder.

AuthenticAMD

ESH have responded stating that they were simply the letting agents for the retail park and therefore are unable to help, but they did provide the email address of someone at JLL who may be able to, so forwarded on the email to them.

In the meantime, I've reworded the above for the appeal, does this sound OK?

I dispute your ‘parking charge’, as keeper of the vehicle, in relation to your technical allegation of 'overstay' of some minutes over the fixed policy of allowed parking time. The passenger of the vehicle has a disability, and thus has a valid Blue Badge.

Under the Equality Act 2010, parking operators and the landowners, must allow a 'reasonable adjustment' of time, to accommodate those with disabilities as per their legal right. UKPC, as well as the landowner, BP Investment Management Ltd, are jointly and severally liable for the indirect discrimination caused by yourselves with the issuing of this ‘charge’.

Coupon-mad

Add that you are also complaining to JLL who are known to cancel PCNs and have a fair understanding of the 'market failure' within the parking industry that you are certain UKPC are keen to distance themselves from. Failing that you will get it in the INSERT NAME OF LOCAL PAPER and contact your MP (name them).

AuthenticAMD

Thank you, does this sound ok?

I dispute your ‘parking charge’, as keeper of the vehicle, in relation to your technical allegation of 'overstay' of some minutes over the fixed policy of allowed parking time. The passenger of the vehicle has a disability, and thus has a valid Blue Badge.

Under the Equality Act 2010, parking operators and the landowners, must allow a 'reasonable adjustment' of time, to accommodate those with disabilities as per their legal right. UKPC, as well as the landowner, Jones Lang LaSalle (JLL), are jointly and severally liable for the indirect discrimination caused by yourselves with the issuing of this ‘charge’.

JLL have been contacted regarding this incident, and are known to cancel PCNs and have a fair understanding of the 'market failure' within the parking industry that I am certain that UKPC are keen to distance themselves from.

If UKPC continues to pursue this unenforceable and discriminatory 'parking charge', then information regarding this will be sent to local news media including the Somerset County Gazette, as well as to the Member of Parliament for Taunton Deane Rebecca Pow.

AuthenticAMD

I did get a response back from JLL today that they'll put in the request for it to be reversed, but it's the discretion of the parking company. Hopefully the relevant department there will put it through as an actual cancellation request as UKPCs client rather than simply 'kindly asking'. But happy to get a positive response nevertheless.

In the meantime I presume I should get the appeal submitted before the 28 day deadline, is the above ok?