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Problems with SM2 meters communicating - could I pay for replacements?
MarzipanCrumble
Posts: 389 Forumite
in Energy
I am with Octopus - I am very happy with customer services etc. However I have had regular problems with my Co-op Energy installed SM2 meters. They communicate - then they don't - a regular cycle. TBH I am fed up with this - it excludes me from certain tarrifs.
I would be willing to pay for Octopus approved and installed meters - as a Ripple Investor I really am not going to change (unless the deal is almost unrealistic).
Has anybody had their SM1 or faulty/non-communicating SM2 meters replaced? Did they pay? How much?
I would be willing to pay for Octopus approved and installed meters - as a Ripple Investor I really am not going to change (unless the deal is almost unrealistic).
Has anybody had their SM1 or faulty/non-communicating SM2 meters replaced? Did they pay? How much?
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Comments
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I think I know the answer, but have you complained to Octopus?My gas meter wasn't communicating and, after trying various things from the back end, they eventually sent someone out to replace it. It's been 100% ever since.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0
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