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Aged 12 Item being Returned .. Too Small

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I sold an item which the label says .. for age 12, plus a size in cm (I assume meaning height of child) i provided both details on the listing

Personally, i always thought this way of sizing things a bit strange, probably every 12 year old is a different height

The buyer has asked to return it but a message came from ebay too, something like 'you don't have to accept this return'

I like to be fair, so said yes, so I guess I'll get it back in a few days.

My question is .. do I refund the whole amount, including the initial postage, or just the purchase price. 

Comments

  • soolin
    soolin Posts: 74,167 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You will need to refund the entire amount buyer paid including postage. It is likely though that once buyer realises they have to pay for the return that they won’t bother. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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