Zopa App

I recently opened a Zopa savings account for the Christmas prize draw. I notice there has been an update this week on Android and when clicking on the savings pot the app crashes. Has anyone else noticed this issue?

Comments

  • bjmese
    bjmese Posts: 13
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    Mine hadn't updated yet so I did it manually, and the app is still working for me post-update. Maybe try uninstalling and reinstalling? Are you on an old version of Android?
  • refluxer
    refluxer Posts: 2,521
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    edited 9 November 2023 at 6:45PM
    What version of Android do you have ? They've stopped supporting Android 5 & 6. If you're on a newer version than that then it could just be a bug of course, in which case I'd report it.

    https://www.zopa.com/help/article/why-update-operating-system
  • ischris85
    ischris85 Posts: 490
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    I'm on a Google Pixel 7 - Android 14
  • refluxer
    refluxer Posts: 2,521
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    ischris85 said:
    I'm on a Google Pixel 7 - Android 14
    That's odd, then. I've just updated the Zopa app on my Pixel 7 Pro and I'm able to access the accounts without any problems.

    I'd try rebooting your phone (if you haven't since updating) and uninstalling and re-installing the app as suggested above, if you haven't already.
  • Thanks for the help refluxer - I did try rebooting and uninstalling and re-installing with no joy. I downgraded and now everything works again :)
  • refluxer
    refluxer Posts: 2,521
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    Just realised I'm still on Android 13, so this sounds like an Android 14 compatibility problem and therefore worth reporting to Zopa ?

    Downgrading Android is a risky process and not straight forward. Is that something you've done before ?
  • oh I downgraded the version of Zopa not Android :)
  • johnbhoy70
    johnbhoy70 Posts: 216
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    edited 14 November 2023 at 9:20AM
    So it seems you can't link a joint current account (FirstDirect) to separate Zopa accounts. I opened a Zopa account yesterday and linked current account and deposited straight away with no problems.

    My wife did the same last night and after linking account tried to deposit at least 7/8 times but just gave up. Went through thw whole process and after going through security and FD app it just came back with password not recognised. Tried a small amount after so it wasn't limits. Thought initially it might have been at the FD end causing problem but Zopa chat just told me this was the case. However, they weren't very convincing at first. She has another current account in her own name but was just trying to keep it as simple as possible

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