Evri parcel scam

Edenhill

Hi all, I received a parcel correctly addressed to myself (and delivered with a legitimate parcel that I had ordered) that I didn't order.  It contained trainers.  There was no sender information or delivery note and as the driver lobbed it over my fence, I didn't have chance to give it back to him.

I have been told this is a scam, fake delivery drivers are likely to turn up demanding the item back saying they delivered it incorrectly (I learned this from local people who have been victim of this as well).   Evri do not want to know, I managed reach them via Resolver but they simply say 'return to sender'.

The address label was stuck on top of another one which appears (although difficult to peel off) to have different delivery round information and no address on it. This suggests the scam may be at the depot.

Has anybody else had this?  How do I deal with fake delivery drivers on my doorstep - do I give them the parcel and then it happens all over again?

Very worried!

la531983

Not quite sure where the "scam" is, given that if someone did come to ask for the trainers back it would put you back into the position you were in before you received a pair of free trainers.

soolin

la531983 said:

Not quite sure where the "scam" is, given that if someone did come to ask for the trainers back it would put you back into the position you were in before you received a pair of free trainers.

The scam is that higher priced items are ordered to an address then a courier collects them and the original recipient gets the bill. There is obviously an element that there has to have been a hacking somewhere along the line, but generally it is best to wait to get a legitimate request for a return, and not just hand out unsolicited goods to ‘couriers’ or people who claim it is theirs. 

It could be a variation of the Amazon scam here https://www.oceanfinance.co.uk/blog/how-to-spot-a-delivery-scam/

or a simple brushing scheme 

https://www.rd.com/article/brushing-scam/

FFHillbilly

I wouldn't be worried, keep the item, deny al knowledge of it ever being delivered

GadgetGuru

FFHillbilly said:

I wouldn't be worried, keep the item, deny al knowledge of it ever being delivered

This, especially considering it wasn't handed to you and just thrown over the fence. You never saw it. End of. 

MsSED

I had a similar situation last week.  I received a cheap pair of pool shoes from H&M that I did not order.  I have no account with H&M and yet the name and address on the label was correct. I believe the EVRI delivery driver to be genuine.  I contacted H&M, who were useless and not interested in resolving the issue.  However, when I read your post I realised that there were similarities.  I received my unsolicited package along with another one that I did order, and I have just noticed that my package had a label carefully stuck on top of the original one (and I can't peel it off).  Could it be a rogue EVRI employee?  I don't know but find it very unsettling and not sure what to do about it.

vacheron

There is another explaination which happened to me a couple of years ago. 

Basically Evri don’t use the postage labels you put on the parcel, they stick their own internal courier network tracking label over it to route it to its destination. 

I had a situation where I shipped 3 parcels on the same day to 3 different customers and deposited them all at my local Evri parcel locker. 

I then started getting complaints that my customers didn’t receive the items they ordered, At first I assumed that I had put the wrong labels on the wrong parcels, but it turned out that when they peeled off the Evri label addressed to them , there was my original postage label underneath with the intended (correct) recipients address on it!

It turned out that Evri’s depot label printing machine (or user error) meant that the scanning and printing got out of sync. This meant that my customer 1 got the previous sellers parcel, customer 2 got customer 1’s parcel, customer 3 got customer 2’s parcel, and customer 3’s parcel went to someone else’s customer! 

So this kind of thing can also happen from time to time too! 

Not suspicious or malicious, just incompetent! 😂

GadgetGuru

You still use Evri??!

rollingmoon

GadgetGuru said:

You still use Evri??!

Actually, yeah. IME they've been considerably more reliable in terms of delivering stuff I've bought or sold than Royal Mail/Parcelforce. Which is a low bar, I grant you; Royal Mail/Parcelforce are my carrier of last resort these days.