Issues with new fibre line

With an independent provider Uno. My parents Home is down a long shared drive with one house next to them and another big house near front of drive. They showed that fibre was available in their area, I checked with support pointing out fftp has never been installed, no one has ever dug up the drive. They said Openreach wouldn't say wasn't available if wasn't. So agreed to the upgrade.

Openreach arrived said they'd need to dig up drive. Fine but they won't without getting wayleaves from other properties. So we get them. They take forever to action. We have to go via the isp and can't talk direct to Openreach. They then claim one wayleave is outstanding.

We work out who, they agree and send theirs off. Everyone wins because we get fibre the other properties now have the option of fibre all done for free as Openreach are paying. Replaces the copper lines that will be dead in 2025 anyway.

Several months have past. Openreach have marked out the drive and that is it! Chased the isp again now Openreach claim they are waiting for 3 more wayleaves. Where from? There are no other properties. They now won't tell the isp what properties because of gdpr. They are properly taking the !!!!!! now. Isp said I can cancel and they'll refund the install costs. Seriously considering it and just going with city fibre instead.

Anything we can do other than cancel? Surely Openreach can !!!!!! tell us which properties are outstanding as that has sod all to do with gdpr as they are just addresses not names and addresses. 

Comments

  • If someone has ownership of a chunk of the driveway and they don't want it dug up then tough.

    They also have a right to privacy and Openreach are correct not to disclose details.
  • Keep_pedalling
    Keep_pedalling Posts: 16,220
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    This project is probably very low on their priority list considering how few houses are going to be served and the costs involved. 
  • steviebuk
    steviebuk Posts: 137
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    If someone has ownership of a chunk of the driveway and they don't want it dug up then tough.

    They also have a right to privacy and Openreach are correct not to disclose details.
    No one does. Its on the deeds, only those 3 houses share it. If its not done now at the expense of Openreach, we're told in 2025 we'll loose all the copper line so not even adsl will be available and that we'd then have to pay Openreach to do it.

    None of it makes sense. Again, Openreach said all wayleaves had been received. Twice engineers have turned up to connect the fibre to discover the drive still hasn't been dug up, then suddenly Openreach are now claiming more are required! 
  • SiliconChip
    SiliconChip Posts: 1,281
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    Why bother with a physical connection at all? As long as there is a decent mobile service (preferably 5G but 4G is good enough) just get a mobile broadband contract and there won't be any need for wayleaves or dealing with Openreach.
  • How is the current broadband service delivered to your house?
  • steviebuk
    steviebuk Posts: 137
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    Why bother with a physical connection at all? As long as there is a decent mobile service (preferably 5G but 4G is good enough) just get a mobile broadband contract and there won't be any need for wayleaves or dealing with Openreach.
    Not an option as mobile signal not great.
  • steviebuk
    steviebuk Posts: 137
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    How is the current broadband service delivered to your house?
    Via copper buried in the drive. Because they never original put conduit in originally, it means they have to dig up the drive. They agreed, are going to compensate next door. All forms sent back. On the 11th October they confirmed to the ISP all forms received and now moved to their civics department. A month later, suddenly they are waiting for 2 house again. Again, there are NO other houses. I've just checked on resolver to get their number to call but they've now decided to close their phonelines.
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