Amazon Marketplace debits on credit card - how find more detail?

Spivved1987

I have had a couple of debits go through on my credit card in the last two months. Different amounts, not large. The problem is I have no idea what they are for. The only detail on the card statement is "AMZNMKTPLACE AMAZON.CO.UK". I have gone into my personal Amazon account, and I have placed no orders for months. I haven't signed up to Amazon Prime.

The Amazon Help is no help, and trying to talk to a human could easily take up the rest of my life. Should I mark them to my credit card provider as 'unrecognised' and see if they can ferret out who the actual other party is?

grumbler

Spivved1987 said:

The Amazon Help is no help, and trying to talk to a human could easily take up the rest of my life. Should I mark them to my credit card provider as 'unrecognised' and see if they can ferret out who the actual other party is?

That's what I would do. Let Amazon prove that it was you.

maisie_cat

If you have double checked the payment transactions in your account then I would challenge with your bank.
If somebody has used your account they could archive the order but not delete the payment transaction.

born_again

Before you go to your bank claiming fraud. As that is the way it will be taken forward.
Check that no one else in household etc has your card details stored. Happens often, if their card expires, payment will defer to next listed card.

Card provider will not be able to find out who it is, unless Amazon contest with user details.

Spivved1987

born_again said:

Before you go to your bank claiming fraud. As that is the way it will be taken forward.
Check that no one else in household etc has your card details stored. Happens often, if their card expires, payment will defer to next listed card.

Card provider will not be able to find out who it is, unless Amazon contest with user details.

Yes, I'm aware of those provisoes, which is why I think it's equally likely that I may have inadvertently signed up to a recurring subscription or something by mistake.

So, to return to my original question, is there any way of finding out who is the other party in an AMZNMKTPLACE transaction, given that it wasn't Amazon? I will either recognise the supplier, in which case I can contact the seller to ask them to stop, or I won't in which case I'll then start the dispute process.

born_again

If it's not showing in your Amazon acc, no. All purchases go via your account, even marketplace.

I know there are some products you can have a subscription on, but that is just to deliver them at a regular interval. Which I would guess would also show as purchases in your amazon acc & you would get a parcel.

Which is why checking with others who may have your card details is the 1st way forward. Even if you give amazon card details they can not find out who used them. 
So ever bought anything on someone else's acc & used your card details to pay?

HampshireH

born_again said:

If it's not showing in your Amazon acc, no. All purchases go via your account, even marketplace.

I know there are some products you can have a subscription on, but that is just to deliver them at a regular interval. Which I would guess would also show as purchases in your amazon acc & you would get a parcel.

Which is why checking with others who may have your card details is the 1st way forward. Even if you give amazon card details they can not find out who used them. 
So ever bought anything on someone else's acc & used your card details to pay?

Would that also be the case if amazon pay had been used 

I paid for something the other day and paying via amazon pay was an option but it didn't appear in my amazon account as far as I know

Spivved1987

HampshireH said:

born_again said:

If it's not showing in your Amazon acc, no. All purchases go via your account, even marketplace.

I know there are some products you can have a subscription on, but that is just to deliver them at a regular interval. Which I would guess would also show as purchases in your amazon acc & you would get a parcel.

Which is why checking with others who may have your card details is the 1st way forward. Even if you give amazon card details they can not find out who used them. 
So ever bought anything on someone else's acc & used your card details to pay?

Would that also be the case if amazon pay had been used 

I paid for something the other day and paying via amazon pay was an option but it didn't appear in my amazon account as far as I know

  This is my point exactly. Nothing has gone through my Amazon account but the debit has appeared on my credit card. To be fair, Amazon do explain how that can happen for digital purchases esp subscriptions, so it can be above board.

Spivved1987

UPDATE: I got through to somebody on Amazon. She could see the transactions at her end, and confirmed that the third party was nobody else in my household, but due to the 'ole Data Protection/Anti-Fraud Regs couldn't tell me who it was. She said I should contact my credit card company.

I have a horrible feeling that this is going to be the start of a long saga.......

grumbler

Nothing long, I think. Amazon are notorious for being lax and  for resulting card fraud. If my memory doesn't fail me they don't even ask for CVVs.

born_again

grumbler said:

Nothing long, I think. Amazon are notorious for being lax and  for resulting card fraud. If my memory doesn't fail me they don't even ask for CVVs.

Amazon are one the the companies that we see the least fraud to. The vast majority turns out to be as I have described before. Known to person.

Least on this Op will get their money back same/next day & a new card. Then Amazon can supply the details to bank if they feel could be genuine. So OP may yet get a name of the person.
Not that it helps stop this.
If it turns out to be genuine, then they will be redebited.