Broadband failure - automatic compensation

strawb_shortcake

Has anyone experience of how this works in practice? 

We have been without Internet at home for 2 weeks now due to a contractor cutting through a cable, we are expecting a minimum of 3 weeks from point of failure for it to be fixed. 

From what I understand automatic compensation starts from day 3, and will be applied to your bill. 

My bill is fixed and I pay by direct debit, so how does that work? Can I request this money is transferred to my bank account or will they just not claim the DD until my credit is exhausted? 

I'm with plusnet, the compensation equates to roughly 6 months of payments. The compensation probably doesn't cover costs due to additional commuting costs as I wfh and having to buy additional mobile data.

TY

unforeseen

If the contractor wasn't working on behalf of plus net then there is no entitlement

strawb_shortcake

Plusnet have told us we are entitled to compensation on several occasions and in writing, though the Contractor was not working on behalf of plusnet. 

Keep_pedalling

Going forward you should look at a broadband service that includes automatic 4G back-up