Help with Verisure subscription cancellation

vmahadevan

I am a verisure customer since 2019.
15 days ago I asked them to cancel my subscription/connection.
I sent them an email and made multiple calls(daily). The customer support team says everytime that someone from the cancellation team will call me, but it never happens. Everyday its the same story and now I realise that this is just how they operate.
How can I get this cancelled? What legal recourse do I have?

Thanks
MV

molerat

How do you pay ?

What does the contract state about cancellation ?

Write to them and send with proof of postage.

vmahadevan

Thanks.
I pay direct debit.
Contract says 2 months notice, which I am willing to pay up.
Ok with postage. Does that mean I have officially registered my cancellation?
They did acknowledge that I have requested a cancellation and have copied their escalation team in that email. I still dont see any action!

born_again

As you have cancelled via means that has proof & they have acknowledged this. Cancel the DD with bank.

400ixl

born_again said:

As you have cancelled via means that has proof & they have acknowledged this. Cancel the DD with bank.

I wouldn't do that if there are still outstanding payments such as the 2 months notice period that have yet to come out.

born_again

400ixl said:

born_again said:

As you have cancelled via means that has proof & they have acknowledged this. Cancel the DD with bank.

I wouldn't do that if there are still outstanding payments such as the 2 months notice period that have yet to come out.

Op made no mention of notice period, or how long ago they cancelled.

I would not suggest this otherwise. But it will focus Verisure to contact OP.

sheramber

born_again said:

400ixl said:

born_again said:

As you have cancelled via means that has proof & they have acknowledged this. Cancel the DD with bank.

I wouldn't do that if there are still outstanding payments such as the 2 months notice period that have yet to come out.

Op made no mention of notice period, or how long ago they cancelled.

I would not suggest this otherwise. But it will focus Verisure to contact OP.

OP has said 2 months notice which he is happy to pay.

he contacted then 15 days ago to cancel.

born_again

sheramber said:

born_again said:

400ixl said:

born_again said:

As you have cancelled via means that has proof & they have acknowledged this. Cancel the DD with bank.

I wouldn't do that if there are still outstanding payments such as the 2 months notice period that have yet to come out.

Op made no mention of notice period, or how long ago they cancelled.

I would not suggest this otherwise. But it will focus Verisure to contact OP.

OP has said 2 months notice which he is happy to pay.

he contacted then 15 days ago to cancel.

My bad...🤦‍♀️

If they have not heard anything within the 2 months. Once the 2 months notice has been paid then cancel the DD, as they have proof in the email of cancelation.