IVA question

My wife and myself are currently with joint payplan since the start of this year and after the review they stated i could be eligible for a IVA.
Spoke to somebody from payplan partnership who do the IVA and they have informed me to change bank accounts again! i already did this at the start of the year when started the joint payment plan. i don't owe any debts to the bank i'm currently with, but informed to change banks in case they freeze the account. 
I was with TSB but moved to Halifax at the start of the year when started the payment plan.

Any advice please.


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