Almost paid off SL but can't get hold of SLC!

Hi,

I've almost paid off my Plan 1 SL. I moved from PAYE to DD about 6 months ago, and the balance is now less than the monthly DD.

Following the advice on the SLC website I've tried to phone them but, as seems to be the case right now, I can't get through and they just disconnect me. I don't want to overpay and have to chase them for money, so I've cancelled my DD with my bank.

So...what now? If I can get hold of the SLC I will happily pay off the tiny outstanding balance, but I'm not at all confident I'll be able to get through. So what will they do about the outstanding payment? I'm happy to make a one-off payment, but I don't want them setting up any PAYE payment, or taking me to court or anything, due to them not answering their phones. 
Sum quod sum.

Comments

  • silvercar
    silvercar Posts: 46,742
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    Hi,

    I've almost paid off my Plan 1 SL. I moved from PAYE to DD about 6 months ago, and the balance is now less than the monthly DD.

    Following the advice on the SLC website I've tried to phone them but, as seems to be the case right now, I can't get through and they just disconnect me. I don't want to overpay and have to chase them for money, so I've cancelled my DD with my bank.

    So...what now? If I can get hold of the SLC I will happily pay off the tiny outstanding balance, but I'm not at all confident I'll be able to get through. So what will they do about the outstanding payment? I'm happy to make a one-off payment, but I don't want them setting up any PAYE payment, or taking me to court or anything, due to them not answering their phones. 
    They will write to you eventually and tell you there is a payment outstanding and to pay it immediately. Not a big issue.
    I'm a Forum Ambassador on The Coronavirus Boards as well as the housing, mortgages and student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • Amazing, thanks Silvercar. I'm happy to pay, if only I could get through!
    Sum quod sum.
  • Barkin
    Barkin Posts: 375
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    Forumite
    DD's are variable. If you hadn't cancelled it, I suspect they'd have taken the final payment for the amount outstanding and that'd be that... 
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