Distance selling and personalised items

born_again

Ok.
But you have to wait 15 days from debit date with Visa & 30 days with Mastercard before starting the process.
But as they have now stated 4 to 6 weeks. The 120 days would run from that date.
All depends if Op wants to wait or not.

Olinda99

for me it would start from the 4 to 6 days they quoted on the website not the four to six weeks they subsequently quoted.

the_lunatic_is_in_my_head

Olinda99 said:

for me it would start from the 4 to 6 days they quoted on the website not the four to six weeks they subsequently quoted.

The company were claiming it said that the item in question was stated as 4-6 weeks delivery whereas OP said they didn't see this info stated, I guess the bank would look at the info and decide themselves at what point the waiting period should begin from  

born_again

the_lunatic_is_in_my_head said:

Olinda99 said:

for me it would start from the 4 to 6 days they quoted on the website not the four to six weeks they subsequently quoted.

The company were claiming it said that the item in question was stated as 4-6 weeks delivery whereas OP said they didn't see this info stated, I guess the bank would look at the info and decide themselves at what point the waiting period should begin from  

In effect you can do it from the minimum timescale. But if retailer can prove they stated a longer timeframe, which it seems they can. It's a easy rejection for them.
So with only 1 shot at a chargeback, it's a stupid loss for OP.

the_lunatic_is_in_my_head

born_again said:

the_lunatic_is_in_my_head said:

Olinda99 said:

for me it would start from the 4 to 6 days they quoted on the website not the four to six weeks they subsequently quoted.

The company were claiming it said that the item in question was stated as 4-6 weeks delivery whereas OP said they didn't see this info stated, I guess the bank would look at the info and decide themselves at what point the waiting period should begin from  

In effect you can do it from the minimum timescale. But if retailer can prove they stated a longer timeframe, which it seems they can. It's a easy rejection for them.
So with only 1 shot at a chargeback, it's a stupid loss for OP.

Thanks @born_again all makes sense