Smart meter not working since Octopus switch

Hannah2

Smart meter was installed by Eon in Dec 2021 and worked fine, worked when switched to Sainsburys on 2 year fix, recently switched to Octopus and the electricity rates are showing therefore calculating amount used.  However, since the Octopus switch the gas meter readings are showing on the house unit, but the rate is not and therefore the cost of gas used is not available.   It also looks as if the gas meter readings are not being received by Octopus.  Octopus have now said that the new gas meter was not registered correctly when it was installed and they say it will now take up to a month for that to be done.  I cannot understand how it was all working before the switch if the meter had not been registered correctly?  Is there something else that I should chase, or ask Octopus to do?  they have had photographs of everything including the bar code on the bottom of the in house unit. 

QrizB

Octopus have a reputation for one of the better smart meter teams. You can expect them to sort it out eventually.

In the mean time, you can submit manual gas meter readings and Octopus will bill you on them.

EssexHebridean

It may also be worth installing one of the third party apps - I find Loop quite useful - to see if that receives readings from your gas meter. 

Hannah2

Sorry for the delay in responding.  All sorted now, the meter is working and is all updated with the correct tariff (unfortunately!).   Also received my £50 referral fund.  I had a shock from my Sainsburys energy account when I logged in to check it was closing.... it was showing as owing over £870 instead of being over £100 in credit as I thought!  After phone calls and emails it is now resolved and account now reset to be in credit, which has just been refunded! Phew!