EDF New Systems - warning of migration email lacking info

peteuk

Seems that EDF’s email about transferring to their new systems seems to be lacking in on vital key feature.  So I complained and got a £75 good will gesture.   I URGE ANYONE ELSE WHO GETS THE SAME EMAIL TO DO THE SAME.

I was on 6 monthly billing,  January and July.  It made sense and they would review/adjust my monthly direct debit every bill.  Now I realise this leads to either being in credit or debit at some point in the year.  

I am now on monthly billing, as it’s a new feature of their all singing, all dancing billing system.  With no other option. 

They say it allows greater control of credit/debit balances but agreed that my direct debit will be reviewed every month, which technically means more regular changes to my direct debit.  The whole point of which is overpaying in the summer and underpaying in the winter.  Which when I informed them…

Their answer but not everyone is like you!…

dunstonh

I am now on monthly billing, as it’s a new feature of their all singing, all dancing billing system.  With no other option. 

Monthly billing is becoming the industry standard.  However, that isn't a surprise considering how many are now using or transitioning to Kraken.

They say it allows greater control of credit/debit balances but agreed that my direct debit will be reviewed every month, which technically means more regular changes to my direct debit.  The whole point of which is overpaying in the summer and underpaying in the winter.  

Monthly billing won't change your regular monthly (or more frequently).   Monthly billing just gives a far more accurate info of your current situation.  Unlike the old system which totted up the payments but not your use.

Their answer but not everyone is like you!…

I, like many people, prefer the Kraken monthly style and layout.

littleteapot

I've logged in a couple of times since the upgrade and submitted monthly readings. It's great that it recalculates your usage and updates your credit balance accordingly and issues a new invoice.

Not tried any other features of the new system yet but so far it looks like a huge improvement over the old system.

EssexHebridean

I've lost count of the number of times we have had posters on here complaining that EDF won't give them back their big chunk of credit, and failing to understand that their "big chunk of credit" is because they haven't seen a bill for the previous 5 months - so actually that money needs holding against energy used in that period! 

They are correct OP in that not everyone has the grasp that you do on how your energy use works, and how their old billing system works! For the vast majority of casual consumers, I suspect this change will be nothing but beneficial. 

peteuk

EssexHebridean said:

I've lost count of the number of times we have had posters on here complaining that EDF won't give them back their big chunk of credit, and failing to understand that their "big chunk of credit" is because they haven't seen a bill for the previous 5 months - so actually that money needs holding against energy used in that period! 

They are correct OP in that not everyone has the grasp that you do on how your energy use works, and how their old billing system works! For the vast majority of casual consumers, I suspect this change will be nothing but beneficial. 

Funny I once complained to them about my credit, it was November and I was massively in credit so I stopped my direct debit going out in December.  However what they hadn’t told me was they had already included Decembers payment in that credit as it was 2 days away.  Which I believe will now be stopped.

If everything is correct from what I’ve heard then it seems to go smoothly however as its EDF Im not going to hold my breath.  Who knows I might be surprised. 

ArbitraryRandom

Depending on how you 'stopped' your DD... it could be that you've just increased your costs by about 7% - as if you cancelled it then it's likely you won't be eligible for the direct debit discount. 

peteuk

ArbitraryRandom said:

Depending on how you 'stopped' your DD... it could be that you've just increased your costs by about 7% - as if you cancelled it then it's likely you won't be eligible for the direct debit discount. 

No they clearly said we calculated your balance with December being included.  Apologised and we moved on.  After that I became very good at reading the bills etc.

ArbitraryRandom

peteuk said:

ArbitraryRandom said:

Depending on how you 'stopped' your DD... it could be that you've just increased your costs by about 7% - as if you cancelled it then it's likely you won't be eligible for the direct debit discount. 

No they clearly said we calculated your balance with December being included.  Apologised and we moved on.  After that I became very good at reading the bills etc.

So, you didn't 'stop your direct debit'...? 

Because that's what can trigger your account being marked as 'payment on receipt of bill' and losing the discount. 

peteuk

ArbitraryRandom said:

peteuk said:

ArbitraryRandom said:

Depending on how you 'stopped' your DD... it could be that you've just increased your costs by about 7% - as if you cancelled it then it's likely you won't be eligible for the direct debit discount. 

No they clearly said we calculated your balance with December being included.  Apologised and we moved on.  After that I became very good at reading the bills etc.

So, you didn't 'stop your direct debit'...? 

Because that's what can trigger your account being marked as 'payment on receipt of bill' and losing the discount. 

I had my bank stop it from going out.  You can recall a direct debit on the day of it going out, it doesnt cancel the DD.

dunstonh

peteuk said:

ArbitraryRandom said:

peteuk said:

ArbitraryRandom said:

Depending on how you 'stopped' your DD... it could be that you've just increased your costs by about 7% - as if you cancelled it then it's likely you won't be eligible for the direct debit discount. 

No they clearly said we calculated your balance with December being included.  Apologised and we moved on.  After that I became very good at reading the bills etc.

So, you didn't 'stop your direct debit'...? 

Because that's what can trigger your account being marked as 'payment on receipt of bill' and losing the discount. 

I had my bank stop it from going out.  You can recall a direct debit on the day of it going out, it doesnt cancel the DD.

Be wary on that one.    When the bank recalls it, they have a range of codes they give for the reason.      The only code that could potentially fit is not drawn in accordance of mandate but if they used mandate cancelled then it will cancel it.   I doubt they would use account holder deceased or refer to drawer!

Mobtr

dunstonh said:

peteuk said:

ArbitraryRandom said:

peteuk said:

ArbitraryRandom said:

Depending on how you 'stopped' your DD... it could be that you've just increased your costs by about 7% - as if you cancelled it then it's likely you won't be eligible for the direct debit discount. 

No they clearly said we calculated your balance with December being included.  Apologised and we moved on.  After that I became very good at reading the bills etc.

So, you didn't 'stop your direct debit'...? 

Because that's what can trigger your account being marked as 'payment on receipt of bill' and losing the discount. 

I had my bank stop it from going out.  You can recall a direct debit on the day of it going out, it doesnt cancel the DD.

Be wary on that one.    When the bank recalls it, they have a range of codes they give for the reason.      The only code that could potentially fit is not drawn in accordance of mandate but if they used mandate cancelled then it will cancel it.   I doubt they would use account holder deceased or refer to drawer!

Think they were talking about last year as the direct debit for this December would not yet be credited or even applied for