First direct android app

I have suddenly lost on line access to my FD bank account as they have up dated their app. I just get a message that I must update the app on my phone. The problem is that the new app requires as a minimum android 9 and my phone is android 8 and cant be updated - I have tried before when I wanted to get a Chase account. Whilst this is probably not a common problem I feel that FD must have been aware of the possibility and warned of the likely chaos, not to mention the cost of a new phone, that could ensue. 
Has anybody else come across this problem and found a solution?

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  • friolento
    friolento Posts: 893
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    edited 31 October 2023 at 7:15AM
    Android 8 has been out of support for 2 years. It‘s unsafe to use, particularly with sensitive apps like banking. The solution is to upgrade to a supported OS/phone, or you could revert to online banking if you have another device which runs a supported OS. 


  • 400ixl
    400ixl Posts: 2,663
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    As above, you should not be using any financial applications on Android 8. It has known unpatched security issues.

    The solution is to upgrade the phone to one which is safe to use for this purpose. It needs to be getting security patches as a minimum and running a 64bit version of Android.
  • Rob5342
    Rob5342 Posts: 1,363
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    All phones will become out of date, at some point you will need to replace your phone if you want to be able to use the latest apps. You can't get around that.
  • grumbler
    grumbler Posts: 58,629
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    Hogweed_2 said:
    ...
    Has anybody else come across this problem and found a solution?
    My smartphone is pretty new, but I much prefer using my PC whenever possible regardless. If you used your phone to generate security codes you can order a physical Secure Key instead.

  • born_again
    born_again Posts: 13,714
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    Solution is to either buy new phone or as @grumbler & a physical Secure Key instead.

    You can get a Android 12 phone for around £70 on Amazon. 
    Could also try the likes of CEX for some with at least Android 12 for a few years security before needing to upgrade again.

    Switching banks is not going to solve the Android 8 issue. They will all drop it soon.
    Life in the slow lane
  • 400ixl
    400ixl Posts: 2,663
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    Problem with a cheap Android 12 phone is 1) it may only get 3 years of security updates which means it becomes a liability again in 12 months time 2) it may not be a 64 bit OS if its a basement phone.

    You need to look to see how long it will be getting both OS and security updates for and that it has a 64 bit OS.
  • lr1277
    lr1277 Posts: 1,632
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    A year or 2 ago, my secure key device died. I phoned FD to get a replacement. They suggested it would take a few weeks to arrive. They suggeste I switch to their smartphone app. They promised I could switch back to the secure key device if I didn't like the app. I did like the app so continue to use it.
    My point is before making any decisions on which way you access FD, check with them to see how long it would take to receive a secure key device. Hence how long before you had access to your account barring phoning them for every query/transaction.
  • wmb194
    wmb194 Posts: 3,132
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    Hogweed_2 said:
    I have suddenly lost on line access to my FD bank account as they have up dated their app. I just get a message that I must update the app on my phone. The problem is that the new app requires as a minimum android 9 and my phone is android 8 and cant be updated - I have tried before when I wanted to get a Chase account. Whilst this is probably not a common problem I feel that FD must have been aware of the possibility and warned of the likely chaos, not to mention the cost of a new phone, that could ensue. 
    Has anybody else come across this problem and found a solution?
    Do you have a tablet? It works on my iPad.
  • lr1277
    lr1277 Posts: 1,632
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    wmb194 said:
    Hogweed_2 said:
    I have suddenly lost on line access to my FD bank account as they have up dated their app. I just get a message that I must update the app on my phone. The problem is that the new app requires as a minimum android 9 and my phone is android 8 and cant be updated - I have tried before when I wanted to get a Chase account. Whilst this is probably not a common problem I feel that FD must have been aware of the possibility and warned of the likely chaos, not to mention the cost of a new phone, that could ensue. 
    Has anybody else come across this problem and found a solution?
    Do you have a tablet? It works on my iPad.

    I have the iOS app and it can only work on one registered device at a time. So I have it registered on my iPhone and it works on there. The app also downloaded to my iPad. But it does not work on there.
    In Apple world, I think I would have to have FD de-register it from my iPhone and re-register it on my iPad if I wanted to swap devices. Does the same thing apply to Android devces?
  • 400ixl
    400ixl Posts: 2,663
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    Yes, you de-register it from the Android device to be able to install and register it on another.

    You can get it de-registered via the contact centre if you can't do it on the phone.
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