DX Express....NOT!

SevenOfNine

Are they competing for the 'useless' title Evri/Hermes currently seem to hold?

Bought a product, supplier uses DX Express, who give me an 'all day' delivery date. Options limited to "choose another date or leave with a neighbour", so I decide to remain stuck in the house all day as neighbours work.

At midday I get a text saying "courier unable to make delivery, choose another date", well at least only my whole morning was wasted, not the whole day!  I choose another date & DX allocate a 2 hour time slot & courier delivers.

Unfortunately product is damaged, but supplier is brilliant, I send photo's & they immediately send me a replacement (& don't want the damaged on returned), excellent.

Unfortunately, they use DX Express again.This time DX give me a delivery date (today), with a time slot of 14:21-16:21. Better than 'wait all day', I'm in from 12:00, tracking courier route via GPS, can see when he's about 3 miles from my house, in a couple of different areas, then veers off in the wrong direction, remaining there without moving for a few hours, then GPS disappears. Time slot comes & goes.......no delivery.

I phone, automated of course, confirms they "have my parcel, can deliver tomorrow" with an all day time slot.

Don't we have ANY efficient delivery companies out there.