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British Gas Bill.
jeff_chandler
Posts: 319 Forumite
in Energy
Hi all. I paid my last bill on Sept 12 and now 24th October 2023 I received another one.
I contacted them via phone, a fifteen min wait presented me with a lady I just couldn't understand. There was also a time lapse which added to the confusion.
I tried to explain my usual customer number was different to the number that was on my latest bill. I had to end the conversation by telling her I thought it was a scam and I refuse to pay it. I phoned them via a different number but I was answered by what I thought was the same lady. I ended the call.
I have explained my problem through their customer service e mail, I'm not expecting a quick reply or even a reply.
Kind regards Jeff.
I contacted them via phone, a fifteen min wait presented me with a lady I just couldn't understand. There was also a time lapse which added to the confusion.
I tried to explain my usual customer number was different to the number that was on my latest bill. I had to end the conversation by telling her I thought it was a scam and I refuse to pay it. I phoned them via a different number but I was answered by what I thought was the same lady. I ended the call.
I have explained my problem through their customer service e mail, I'm not expecting a quick reply or even a reply.
Kind regards Jeff.
0
Comments
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Hi,BG have been shifting customers over to their new system, which gives you a new account number.You can still log in using old details.1
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