Damaged item, returned incomplete/possibly swapped

Olinda99

MR1988 said:

Olinda99 said:

how do you know that you do not have a claim from Royal mail?

assuming the buyer is speaking the truth then the parcel arrived damaged. thus you have at least a reason to claim on your insurance unless of course it was not packed well enough in which case RM might reject the claim on this ground

 From experience. Last time they damaged an item, and I mean they crushed it to bits, they only offered to refund me the postage. And that was for a £35 item. So I have no hopes that they would do anything with an even more expensive claim.

I have had fairly good experiences with Royal mail luckily I have only had to claim a couple of times but both times they only demanded proof of the value for example my eBay listing and they paid up the full value

this was not even the insured service

 you should have no trouble if you have a way of proving the value of the item yes they might initially offer you postage but then you go back to them and claim the full amount

the_lunatic_is_in_my_head

IftiBashir said:

the_lunatic_is_in_my_head said:

My understanding is you can deduct up to 50% from the refund when refunding the buyer via the return.

Only if you accept returns in the first instance. If you list the item with 'No Returns Accepted', then this option is not available. 
I'm also not sure if its available if the item is returned as part of a 'not as described' case. 

It's listed as part of their Seller Protection:

https://www.ebay.co.uk/sellercentre/protection/seller-protection

It used to only be available to Top Rated sellers when first introduced several years ago but my understanding is they rolled it out to more members a while back, can't see a criteria, there probably is one such as not being below standard but whether it applies to just business sellers or private as well I'm not sure. 

soolin

the_lunatic_is_in_my_head said:

IftiBashir said:

the_lunatic_is_in_my_head said:

My understanding is you can deduct up to 50% from the refund when refunding the buyer via the return.

Only if you accept returns in the first instance. If you list the item with 'No Returns Accepted', then this option is not available. 
I'm also not sure if its available if the item is returned as part of a 'not as described' case. 

It's listed as part of their Seller Protection:

https://www.ebay.co.uk/sellercentre/protection/seller-protection

It used to only be available to Top Rated sellers when first introduced several years ago but my understanding is they rolled it out to more members a while back, can't see a criteria, there probably is one such as not being below standard but whether it applies to just business sellers or private as well I'm not sure. 

As you say this is only certain sellers and eBay don’t seem to actually specify which sellers, it just says if you are eligible then the option for a partial refund will show on the return case.

https://www.ebay.co.uk/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115#refund_guidelines

MR1988

Olinda99 said:

I have had fairly good experiences with Royal mail luckily I have only had to claim a couple of times but both times they only demanded proof of the value for example my eBay listing and they paid up the full value

this was not even the insured service

 you should have no trouble if you have a way of proving the value of the item yes they might initially offer you postage but then you go back to them and claim the full amount

 Was the claim for damaged items or lost ones? For lost ones it’s pretty obvious and they will admit fault but with damaged ones I didn’t have much luck before. Of course, I didn’t insist either..

As for the partial refund/deduction, there was no such option for me. Only option was to refund fully which I did yesterday. I’ll just take the loss and try recover some money and sell other parts separately. Person only had 10 feedback score. I usually don’t really pay attention to feedback though as this is first time this happened to me. Most of the time I dealt with decent people.