Can't raise a complaint with Amazon UK - is that legal?

A_Geordie

Write to them below.

Amazon EU SARL, UK Branch, 1 Principal Place, London, Worship Street, EC2A 2FA

kksstudios

DullGreyGuy said:

For certain regulated industries they are required by law to have a complaints process etc but for the majority, which would include Amazon, its at their sole discretion how they want to deal with complaints if at all. 

Most report that complaints@amazon.co.uk works 

No Longer works as just got the email back as undeliverable . Amazon picked up the wrong package from home. No problem called them and told wait 4 weeks and it will be back. this was 5 months ago!!!! Cannot move on, tried sending all the docs I had to the USA. no answer!
Going to try the UK amazon serl from this site.
Cheers Bob

Velvetinex

It's right, the Customer Associate chat service via Amazon is useless when raising complaints, I guess this protects the super rich Mr Bezos from any company wrong-doing. Via the chat, you can only raise issues with the person you chat to via their feedback thing at the end of it. The complaint was regarding an issue with Amazon's search. After hours of talking to their chat team, it was established that Amazon are switching the search settings without the customers being aware. For example, if you search for an item and don't select Amazon.co.uk then you are supposed to see all the products available - I was told by an advisor. Strange I see an item listed and sold by Amazon during without selecting those boxes, but this didn't work when looking for another different product later on unless I selected select 'sold by Amazon.co.uk'. Even when I select 'low to high' prices, they try to confuse buyers with throwing in multiple prices in between the ascending order which really throws people off, so the filters are even not strictly true. There doesn't seem to be a strict filtered rule anymore when selecting products. I find an item 'sold by Amazon.co.uk' without selecting anything to be specific about and that's fine, that's supposed to happen according to the customer rep, but then I can't find a better deal than the third party seller, I tell another Amazon sales rep and they send me a link going 'here you are we sell it for a similar price' and you know what they did behind the scenes? they undercut the third party seller, as the third party seller sold an item for £245.99 and Amazon sold it for £248.99, I asked how come it's £3 more? They said 'we will credit you a gift voucher of £4 to purchase it', now I though great! but couldn't help but thing what sneaky b*****s, do the 3rd party sellers know Amazon do this? but going back to searches I asked why can't I find that particular product itself, how come only a customer service rep could see it? they then tell me 'it only works if you select products of Amazon.co.uk on the side, and I reply ''well I didn't have to when buying a previous item''. I mean what on earth is going on with them? I said this is an issue, customers are being manipulated by Amazon searches so a complaint needs to be raised, because even the rep said it was the same of this end when I asked them to look. and not only that but businesses secretly undercut. Consumers NEED a complaints dept for Amazon! They have thrown customers off for far too long, changing complaints addresses, making it harder, this is how the elite get away with anything 

eskbanker

Velvetinex said:

Consumers NEED a complaints dept for Amazon!

As pointed out throughout the thread, there's no obligation for any business (operating outside regulated sectors) to have a formal complaints process, so a demand like that is meaningless, even though customers might WANT a complaints dept for Amazon....

Ergates

Velvetinex said:

It's right, the Customer Associate chat service via Amazon is useless when raising complaints, I guess this protects the super rich Mr Bezos from any company wrong-doing. Via the chat, you can only raise issues with the person you chat to via their feedback thing at the end of it. The complaint was regarding an issue with Amazon's search. After hours of talking to their chat team, it was established that Amazon are switching the search settings without the customers being aware. For example, if you search for an item and don't select Amazon.co.uk then you are supposed to see all the products available - I was told by an advisor. Strange I see an item listed and sold by Amazon during without selecting those boxes, but this didn't work when looking for another different product later on unless I selected select 'sold by Amazon.co.uk'. Even when I select 'low to high' prices, they try to confuse buyers with throwing in multiple prices in between the ascending order which really throws people off, so the filters are even not strictly true. There doesn't seem to be a strict filtered rule anymore when selecting products. I find an item 'sold by Amazon.co.uk' without selecting anything to be specific about and that's fine, that's supposed to happen according to the customer rep, but then I can't find a better deal than the third party seller, I tell another Amazon sales rep and they send me a link going 'here you are we sell it for a similar price' and you know what they did behind the scenes? they undercut the third party seller, as the third party seller sold an item for £245.99 and Amazon sold it for £248.99, I asked how come it's £3 more? They said 'we will credit you a gift voucher of £4 to purchase it', now I though great! but couldn't help but thing what sneaky b*****s, do the 3rd party sellers know Amazon do this? but going back to searches I asked why can't I find that particular product itself, how come only a customer service rep could see it? they then tell me 'it only works if you select products of Amazon.co.uk on the side, and I reply ''well I didn't have to when buying a previous item''. I mean what on earth is going on with them? I said this is an issue, customers are being manipulated by Amazon searches so a complaint needs to be raised, because even the rep said it was the same of this end when I asked them to look. and not only that but businesses secretly undercut. Consumers NEED a complaints dept for Amazon! They have thrown customers off for far too long, changing complaints addresses, making it harder, this is how the elite get away with anything 

Go onto the internet, and do a google search for ChatGPT

Open it up.   Paste in that wall of text.  Then type in the following:

"Please reformat the above for readability"

Then paste the response here - nobody is going to read that wall of text.

Technically you don't need the "Please", but I feel it's better to be polite to the AIs now, before they take over, as they'll remember which of us was nice to them.