Octopus keep Increasing direct debit (usage dropped)

Dempseyh

Hi, my DD used to be around £450 a month for gas and electricity, around 8 months ago I started staying at my partners half of the week and my usage dropped to around £200, I kept paying the £450 to get into credit but once I reached £1000 credit I changed my direct debit online to £200 (lowest it would let me)
 I'm basically living with my partner now and my combined usage is around ,£110 a month but octopus have just put my direct debit up to £250.

 Does anyone know how the system works on calculating what it thinks I should pay and do they periodically send cheques for accounts in so much credit? 
My credit is now over £1500

la531983

Octopus won't know your circumstances have changed and are rightly predicting your future usage based on historical patterns. Ring them and have a chat with them

MultiFuelBurner

Dempseyh said:

Hi, my DD used to be around £450 a month for gas and electricity, around 8 months ago I started staying at my partners half of the week and my usage dropped to around £200, I kept paying the £450 to get into credit but once I reached £1000 credit I changed my direct debit online to £200 (lowest it would let me)
 I'm basically living with my partner now and my combined usage is around ,£110 a month but octopus have just put my direct debit up to £250.

 Does anyone know how the system works on calculating what it thinks I should pay and do they periodically send cheques for accounts in so much credit? 
My credit is now over £1500

Best thing if you don't want the credit built up in your account back immediately us to ask them to go onto variable whole bill monthly direct debit and they will just take the monthly amount out of your credit until it's gone.

Or contact them and get some of your built up credit back.

Twitter (X) seems to be one of the fastest ways these days but I also here they answer the phone as well....shock lol

QrizB

Two things:

1. Octopus are usually good at refunding excess credit. For good reasons my DD is set too high and I request a refund from them every quarter.

2. Octopus allow most customers to adjust their own DD payment via their account page. You can probably change yours there. One of our former regular posters has solar and would set their DD to £1 a month during the summer.

Dempseyh

Thanks guys I'll contact them on Twitter. I asked on here as I was on hold ages when I tried calling and gave up

markin

Check if the website limit is now lower.

EssexHebridean

I can adjust my DD through the app. Currently set a way below their recommendation, but taking account of credit plus new house being an unknown quantity!