British gas won't provide home display unit.

Zandoni

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

[Deleted User]

Hi,

maybe save a lot of annoyance if folks just left IHD in house when moving, what's the point in taking it, when it probably wont work at new address.

born_again

frugalmacdugal said:

Hi,

maybe save a lot of annoyance if folks just left IHD in house when moving, what's the point in taking it, when it probably wont work at new address.

Depending on how long previous owners had lived there & had a smart meter. It may have been binned years ago. I know the ihd @ our house was thrown out years before we moved in. I know as I did it for my mother as it was a pointless ornament (no one looked at it) on the sideboard, costing electric. 🤷‍♀️

ArbitraryRandom

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

the_lunatic_is_in_my_head

There isn't really a need to "kick up a fuss", BG has a complaints procedure, a polite complaint that erroneous information was given may well result in that "going away" money and BG have an opportunity to learn of their customer's dissatisfaction and amend their processes/training to prevent other customers from experiencing such.

Wouldn't that be win, win?

Granted it won't get OP the IHD but if they aren't entitled to it, they aren't entitled to it but they should have been entitled to the correct information to begin with. 

Zandoni

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

Of course they can make mistakes, but they represent their company and most companies would honour what was promised.

Zandoni

the_lunatic_is_in_my_head said:

There isn't really a need to "kick up a fuss", BG has a complaints procedure, a polite complaint that erroneous information was given may well result in that "going away" money and BG have an opportunity to learn of their customer's dissatisfaction and amend their processes/training to prevent other customers from experiencing such.

Wouldn't that be win, win?

Granted it won't get OP the IHD but if they aren't entitled to it, they aren't entitled to it but they should have been entitled to the correct information to begin with. 

I think you are all taking my comments too literally, by kicking up a fuss I don’t mean shouting and swearing I mean asking to speak to a manager as the first step and if that doesn’t work making an official complaint. People will never get anywhere if they just accept bad service which many on here do.

ArbitraryRandom

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

Of course they can make mistakes, but they represent their company and most companies would honour what was promised.

So if a CS agent accidentally said you had £50 credit on your account when in fact you had £0, you'd expect them to honour it and give you the £50? 

As I've said, it would be lovely if they did... but they're under no obligation to do so, and kicking up a fuss because someone said 'no' is simply childish behaviour. 

Zandoni

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

Of course they can make mistakes, but they represent their company and most companies would honour what was promised.

So if a CS agent accidentally said you had £50 credit on your account when in fact you had £0, you'd expect them to honour it and give you the £50? 

As I've said, it would be lovely if they did... but they're under no obligation to do so, and kicking up a fuss because someone said 'no' is simply childish behaviour. 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

ArbitraryRandom said:

Zandoni said:

I would create a bit more fuss, especially as you are a new customer.

What does being a new customer have to do with it? Asking nicely is generally more effective than 'disputing' or 'making a fuss' about something you have no right to expect. 

An IHD is issued with the installation of a new smart meter and can be replaced for the first 12 months after install.

The front line customer service agent can put in a request, but the OP has already seen that it would then get automatically rejected later in the system, so doing it again is just wasting everyone's time. 

The OP can use one of the apps that's already been recommended, or can pay out of pocket for a compatible device (don't buy a second hand one for cheap, chances are it won't work)
 

Moving into a house as a new customer you’d think the energy supplier would be more thoughtful, it sounds like asking nicely hasn’t worked.

A 'thoughtful' customer might think about the call centre worker who will receive said 'fuss' - or is it only energy suppliers who are expected to be thoughtful? 

I agree it would have been lovely if they had said yes, but the whole point of ASKING is that they have every right to say no.

Kicking up a fuss might get someone £30 in 'go away' money (which can go towards buying a replacement IHD privately) but being nice for as long as it 'works' and making a fuss as soon as it doesn't is one of the more toxic behaviours present in society - a child acting like that would be called spoilt, so why would it be acceptable for an adult? 

I think a thoughtful customer has every right to be annoyed if they moved into a property and British gas told them that they would send out a IHD and then they changed their mind.

Customer service agents make mistakes - mostly because they're normally working from a script that doesn't cover every exact scenario and they probably thought that replacing a pre-pay meter with a flat rate meter would mean installing a new meter (smart meters can be switched remotely so no need for a new install, hence no IHD). 

Of course they can make mistakes, but they represent their company and most companies would honour what was promised.

So if a CS agent accidentally said you had £50 credit on your account when in fact you had £0, you'd expect them to honour it and give you the £50? 

As I've said, it would be lovely if they did... but they're under no obligation to do so, and kicking up a fuss because someone said 'no' is simply childish behaviour. 

I probably would expect to honour any mistake they made, most companies would.

You may consider it childish behaviour but I call it trying to get them to give some customer service, as I said in my previous post I don't mean shouting abuse I mean talking to a manager as a first step, then raising an official complaint if that doesn't work.

ArbitraryRandom

In my experience, people get the customer service their behaviour deserves... and we all have to pay the cost of those who are unable to accept the word no making complaints.