Parking ticket Islington - RinGo app wouldn’t let me pay

enricoitaliano

I parked in a pay and display bay between 11:45-12:15, fully aware that given it was an Arsenal Women’s match day special match day restrictions applied from 12:00. At 12:00 I went onto the RinGo app to pay for 15 minutes of parking but at the point where you select the time it wouldn’t let you click onto the payment page because a pop up message was displayed saying “This car park is currently free. Please refer to nearby signage for the next charging period.”

I kept trying in the subsequent minutes and received the same message. Thinking I better protect myself in case of a ticket I took a screenshot of the above notification & also did a screen recording of the whole app flow from selecting location through to the message.

I was poolside watching my child’s swimming lesson so it was impractical to leave to make payment over the phone but even then I had no physical cards on me so would have not been able to make a card payment. Until this point I had made probably hundreds of RinGo transactions without issue so had no reason not to trust it.

on discovering a ticket at 12:25 (issued 12:17) I found the parking attendant who had issued it, explained the issue and showed him the app (which was still displaying same message). He agreed there was a problem, suggested I challenge the ticket and said he would add a supporting note on the system to confirm this advice.

i submitted the appeal - which included the screenshot. It was not possible to upload the screen recording but I made reference to it and asked how I could submit it as evidence.

The appeal was rejected on the grounds that it was not possible to tell from the screenshot which location it referred to (frustratingly this is shown in the video) but also that there was the possibility to pay by phone.

I would be hugely grateful for any help on how to proceed from here.

Coupon-mad

Is it a Penalty Charge Notice from a Council?

enricoitaliano

Coupon-mad said:

Is it a Penalty Charge Notice from a Council?

Yes it is - Islington council.

Umkomaas

As we major on private parking tickets here, PePiPoo will be your best bet for council tickets. Register there but please note that a Hotmail address won't work - try using a throwaway Gmail account instead if you do have trouble registering, and post a new thread; here's your link:

http://forums.pepipoo.com/index.php?act=SF&s=&f=30

Read the sticky 'Read this before you post' as well as reading through some of the other threads there ahead of posting your own details, to get the hang of what information they need from you in your opening post - but as a minimum you will need to post redacted photos/scans of all correspondence you've received from the council (both sides, if appropriate), as they need to see all the small print.