DWP

45683429
45683429 Posts: 1 Newbie
edited 25 October 2023 at 1:50PM in Benefits & tax credits
Hi , I paid £25 for a doctors letter to be sent to DWP for pip claim , it was sent first class signed for,  now DWP are saying they have not received it,  yet it was delivered and signed for , it has all my personal details in it , what can I do 

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  • born_again
    born_again Posts: 13,535
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    When was it signed for?
    As letters like this are scanned onto system & can take 10 days to show up after they are received.

    End of the day, if they have not got it, then you will have to get another copy & send again. But do not use signed for. DWP do not sign for them, it is done by RM. 
    Just get proof of postage.
    Life in the slow lane
  • SimonFF
    SimonFF Posts: 19
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    If this escalates into a decision against you, you can always make a formal complaint. But, could you not upload it online? I'm not familiar with PIP but everything is online on UC.
  • Robin9
    Robin9 Posts: 11,956
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    45683429 said:
    Hi , I paid £25 for a doctors letter to be sent to DWP for pip claim , it was sent first class signed for,  now DWP are saying they have not received it,  yet it was delivered and signed for , it has all my personal details in it , what can I do 

    I presume you kept a copy.


    Never pay on an estimated bill
  • SimonFF said:
    If this escalates into a decision against you, you can always make a formal complaint. But, could you not upload it online? I'm not familiar with PIP but everything is online on UC.
    Haha, no, that would be far too user-friendly and accessible.  Honestly it's not far short of a miracle that UC is online.
  • It's probably not been scanned onto their systems yet. It could still be sitting in a mail room in an envelope. The passport office is the same where it took them a week to acknowledge a letter had been received
  • Newcad
    Newcad Posts: 783
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    As said the DWP does not sign for individual letters, they simply don't have the time to do that for thousands of indiuvidual letters so at best they will sign for a truckfull at a time, but most of the time they just get delivered with no signature.
    (If a recipient won't sign then Royal Mail is supposed to send it back to you - but they don't with the DWP because they know about time limits for getting claims in).
    In future just use the free proof of posting and save your money.
    Your letter itself is probably waiting to be scanned in, or has been scanned and waiting for someone to open the scan and log it to your claim.
  • Newcad said:
    As said the DWP does not sign for individual letters, they simply don't have the time to do that for thousands of indiuvidual letters so at best they will sign for a truckfull at a time, but most of the time they just get delivered with no signature.
    (If a recipient won't sign then Royal Mail is supposed to send it back to you - but they don't with the DWP because they know about time limits for getting claims in).
    In future just use the free proof of posting and save your money.
    Your letter itself is probably waiting to be scanned in, or has been scanned and waiting for someone to open the scan and log it to your claim.
    Tracked mall works very well. I realised the problem with signed for and special when I sent stuff to DLA.
    Now I send it all tracked and it gets a photo when it's there as well as being recorded through each mail centre. 
  • Robbie64
    Robbie64 Posts: 1,929
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    It may be too late in this instance but for anyone who is sending any documents to the DWP including letters, bank statements etc do not send the original document* but instead send a photocopy. If the document goes missing you still have the original. Plus the document won't usually be returned so is lost forever. Exceptions to this are valubale documents such as a passport.
    * the DWP used to insist on the original document at one time but with the curent post scanning arrangements in operation now accept a copy. Only send the original if it is specifically requested by the DWP.
  • poppy12345
    poppy12345 Posts: 17,709
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    Newcad said:
    As said the DWP does not sign for individual letters, they simply don't have the time to do that for thousands of indiuvidual letters so at best they will sign for a truckfull at a time, but most of the time they just get delivered with no signature.
    (If a recipient won't sign then Royal Mail is supposed to send it back to you - but they don't with the DWP because they know about time limits for getting claims in).
    In future just use the free proof of posting and save your money.
    Your letter itself is probably waiting to be scanned in, or has been scanned and waiting for someone to open the scan and log it to your claim.
    Tracked mall works very well. I realised the problem with signed for and special when I sent stuff to DLA.
    Now I send it all tracked and it gets a photo when it's there as well as being recorded through each mail centre. 

    Tracked or signed for it makes no difference, none of them are signed for by anyone from DWP.
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