Zara Amazon delivery missing

OG1956

Amazon apparently say they delivered Zara order but coordinates I've been given are not my address but a near neighbour. Checked all round and asked neighbours no sign! Zara more than unhelpful and impossible to talk to. The order cost £91 paid on credit card so can't do section 75. 
Anyone else had this problem?

Aylesbury_Duck

I haven't, but I'm sure others have had similar problems.  The retailer has an obligation to deliver the items to your possession. Leaving them on a doorstep that isn't even yours is not meeting that obligation.  Go back to the retailer (is it Zara or is the retailer Amazon?), writing to their registered address is necessary, and insist on a refund or a replacement.

OG1956

Thanks - Zara is the retailer and oddly ysed Amazon for delivery even though all info Sat's they yes DHL. The pinned location they gave was very odd and not my address, coordinates were for neighbouring property.
From what I've seen it seems Zara have a vat rep for this type of stuff and refunds never given

Aylesbury_Duck

Is chargeback an option here?  That's not the same thing as section 75, chargeback is the card provider recovering the funds from the retailer for you.  I recall more knowledgeable people on here saying that chargeback may fail because the retailer has evidence the item was delivered, but given they've provided evidence it wasn't delivered to your actual address, it's worth a try.

Are you absolutely sure you put the correct delivery address down?  I occasionally get misplaced letters and parcels for someone further down the road because one of her relatives consistently uses the wrong letter at the end of the postcode.

OG1956

Thanks. Yes, everything cprrect on order. Believe it or not Zara have agreed to send replacements (hope they don't use amazon to deliver again) as hard as they are to deal with only by chat and whatsapp - what happened to talking to people?