I think my insurer is trying to scam me

DullGreyGuy

Bigphil1474 said:

DullGrey - The OP said "because i had 7 at the time they are going to bring it down to 5 then remove 2, to make it 3". This sounds like they would have reduced it from 7 to 5 for the claim. Not sure what the other 2 were for. IF they meant they were bringing it down from 7 to 3 (which fits your comments) for the claim, then he should still be on 5 now. 

Customers frequently think that they lose 2 years NCD for a fault accident and so get argumentative when they say they have 11 years NCD and are now dropping to 3 years. I suspect the conversation was about the fact everyone is effectively capped at 5 years when calculating the new NCD and the agents not done a good job/OP didn't fully understand what they were saying. 

They'd be at 4 or 5 depending exactly when their renewal is but the letter/conversation is effectively retro dated talking about the end of the policy year in which the claim occurred. 

Grumpy_chap

Just an observation here.

The OP had their NCD reinstated for the two years when the claim was thought to be closed.

So, what should have happened is, two years ago, the NCD dropped and then by now accrued two year back, so currently at 5 years (if that is the correct number).

What actually happened is the OP did not see NCD reduced two years ago so benefitted from the reduced premiums (but should not have done)

The insurer is now, belatedly, apply the NCD reduction, so the OP is now at 3 years.  It will take two years to get back to 5.

It simply means that the higher premium (for less NCD) will be 2023 & 2024 rather than 2021 & 2022 (as they should have been).  Unless the OP will pay the premium uplift for the 2 years when they benefitted from the NCD that was not reduced but should have been.

In the long run, it all works out, 2 years of less NCD.  Is it important which 2 years they are?

Not sure if I explained that clearly.

facade

Grumpy_chap said:

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It simply means that the higher premium (for less NCD) will be 2023 & 2024 rather than 2021 & 2022 (as they should have been).  Unless the OP will pay the premium uplift for the 2 years when they benefitted from the NCD that was not reduced but should have been.

In the long run, it all works out, 2 years of less NCD.  Is it important which 2 years they are?

Absolutely it is important!

Insurance is  getting on for double what it was last year, and set to go up even more next year.

It would benefit the OP if it were possible to pay the uplift from 2021 & 2022 to get the full discount in 2023 & 2024 off of twice the gross premium!