Credit card problem at Tesco Pumps

KcSS

Hello All,
Anybody out there who has experienced using Lloyds Trust card at a Tesco Pump and the message ` You have taken card out too soon` when the card is still in machine. I punch in my number then get the message and can go no further. Card works everywhere else and at the  kiosk. Always worked at the pump before. Cashier was not much help and had little interest. Just in case anyone had a similar problem and who did you contact. Plenty garages I can go to, but Tesco is on the doorstep. Thanks in advance. 

born_again

Could just be a error with that pump, not correctly reading chip.

Did you try more than 1 pump?

Brie

Had problems in store with Tesco last week.  Used my card to buy groceries, no problem.  Went to pick up something at the customer service desk and tried to use the card there and it was refused. Tried 3 times and then tried a different card - also refused.  Tried again with the first card using a different card reader and it was fine.  No idea why the first one failed but obviously it was Tesco's issue not mine.

WillPS

Brie said:

Had problems in store with Tesco last week.  Used my card to buy groceries, no problem.  Went to pick up something at the customer service desk and tried to use the card there and it was refused. Tried 3 times and then tried a different card - also refused.  Tried again with the first card using a different card reader and it was fine.  No idea why the first one failed but obviously it was Tesco's issue not mine.

Declined or not accepted? If the former then the reader was working fine, if the latter then it likely wasn't.

WillPS

KcSS said:

Hello All,
Anybody out there who has experienced using Lloyds Trust card at a Tesco Pump and the message ` You have taken card out too soon` when the card is still in machine. I punch in my number then get the message and can go no further. Card works everywhere else and at the  kiosk. Always worked at the pump before. Cashier was not much help and had little interest. Just in case anyone had a similar problem and who did you contact. Plenty garages I can go to, but Tesco is on the doorstep. Thanks in advance. 

I've managed to get the self-service interface stuck before - usually removing the card and repeatedly pressing cancel gets it to the initial state again, from which you can give it another go.

born_again

Brie said:

Had problems in store with Tesco last week.  Used my card to buy groceries, no problem.  Went to pick up something at the customer service desk and tried to use the card there and it was refused. Tried 3 times and then tried a different card - also refused.  Tried again with the first card using a different card reader and it was fine.  No idea why the first one failed but obviously it was Tesco's issue not mine.

Sounds like card reader had either a connection problem, or was not reading chip.

Jami74

KcSS said:

Hello All,
Anybody out there who has experienced using Lloyds Trust card at a Tesco Pump and the message ` You have taken card out too soon` when the card is still in machine. I punch in my number then get the message and can go no further. Card works everywhere else and at the  kiosk. Always worked at the pump before. Cashier was not much help and had little interest. Just in case anyone had a similar problem and who did you contact. Plenty garages I can go to, but Tesco is on the doorstep. Thanks in advance. 

I used one pump where I had to hold my card in otherwise I'd get the card removed too soon message, maybe it slips out a bit and loses contact.

molerat

Is the card one of these new environmentally friendly ones that seem to be a bit thinner than the good old plastic ?

KcSS

born_again said:

Could just be a error with that pump, not correctly reading chip.

Did you try more than 1 pump?

Thanks for replying. Yep; tried at another Tesco Station, same issue.   

KcSS

molerat said:

Is the card one of these new environmentally friendly ones that seem to be a bit thinner than the good old plastic ?

Thanks for reply. It was my Old one which is still in date. New one didn`t work either.