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car was damaged while being washed, is there anything I can do?

trinidadone
Posts: 3,374 Forumite


visited shine peckham hand car wash for the first time on Friday 13th October, after a recommendation. It cost me £18.00 for a clean inside and out. Told the guy collecting the money, this was my first time here. He spoke to the guy with the jet wash in his language. After seconds of starting, the guy collecting the money got angry with the guy jet washing, and grabbed him, I was shocked. He spoke again in his language, so was unable to understand what was being said.
On Tuesday 17th October, I discovered some paint had come off from my car. It must of been the jet wash, as there was a hole. I drove back to the car wash on Wednesday 18th October. I showed the guy collecting the money of the paint coming off, and informed him this was due to the water pressure of the jet wash. He took no responsibility what so ever, and came up with various reasons, including one may of keyed my car on the street, the paint was very thin on the car, and even infromed me I had not visited the car wash. I asked him when the boss was around, he told me the following week, but did not know the times. I asked for a contact number or telephone number, but he told me he did not have this infraction.
Eventually he advised the boss will be at the car wash on Sunday 22nd October between 10am - 4pm. I told him I will return between 11am - 11:30am.
He advised me the company does not take full responsibility of cars while on site.
Not happy at all, will never use this company again.
be grateful for any advice????
On Tuesday 17th October, I discovered some paint had come off from my car. It must of been the jet wash, as there was a hole. I drove back to the car wash on Wednesday 18th October. I showed the guy collecting the money of the paint coming off, and informed him this was due to the water pressure of the jet wash. He took no responsibility what so ever, and came up with various reasons, including one may of keyed my car on the street, the paint was very thin on the car, and even infromed me I had not visited the car wash. I asked him when the boss was around, he told me the following week, but did not know the times. I asked for a contact number or telephone number, but he told me he did not have this infraction.
Eventually he advised the boss will be at the car wash on Sunday 22nd October between 10am - 4pm. I told him I will return between 11am - 11:30am.
He advised me the company does not take full responsibility of cars while on site.
Not happy at all, will never use this company again.
be grateful for any advice????
Trinidad - I have a number of needs. Don't shoot me down if i get something wrong!!
0
Comments
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Given you only spotted the damage four days after your visit, how are you going to prove it was caused by them?3
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i am unable to prove it was the car wash company.Trinidad - I have a number of needs. Don't shoot me down if i get something wrong!!0
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Unless they agree voluntarily to compensate you, I can't see that you have anywhere to go with this1
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Those car wash places are notorious for removing paint with their jet wash. Almost Impossible to prove tho1
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Hello OP
As others have said you'd need to prove this and if you could by the time you do, send a letter, file small claims, win the case and wait 30 days to enforce a CCJ I'd imagine the car wash will be "Rise & Shine Peckham Hand Car Wash" leaving you nothing to claim against.
Hopefully it's not too expensive to fixIn the game of chess you can never let your adversary see your pieces1 -
One of these car wash outfits set up in the car park at the huge Shopping Centre some years ago and there were often very expensive cars parked up. In light of that I thought I’d leave them mine to valet whilst shopping but read their reviews before I left home. Shocking, scratches, damage. Can only assume they took more care with the classier stuff.
Occasionally use the diy jet wash at the supermarket but have never yet entrusted my car to these companies2 -
I had a free wash and valet curtesy of the RAC with a local car wash, it was a poor job, when I opened the boot there was thick dirt under the tailgate.
I always think someone might have gone in before you with a car caked in mud and they are cleaning yours with the same cloths.1
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